Senior COE Documentation & Enablement

As a Senior COE Documentation & Enablement at The Calix, you will have the opportunity to leverage your expertise and experience to deliver high-quality documentation and enablement content. You will play a crucial role in ensuring clarity and usability of the materials for various audiences. Key Responsibilities: - Own the end-to-end lifecycle of documentation deliverables, including playbooks, job aids, process maps, and training materials. - Analyze complex business processes and translate them into easy-to-understand documentation to enhance operational efficiency. - Collaborate with subject matter experts, project managers, and cross-functional teams to gather, validate, and structure content effectively. - Ensure alignment of documentation with project goals, compliance standards, and stakeholder requirements through critical evaluation and iterative refinement. - Provide guidance to junior resources to promote excellence, structured thinking, and collaborative problem-solving. - Utilize advanced analytical and logical reasoning to assess complex documentation & enablement needs and propose effective solutions. Qualifications: - BE/B.Tech in Electronics, Electrical, Computer Science, Information Technology, or MCA. - Minimum of 6 years of experience in documentation, enablement, or knowledge management roles. - Proficiency in tools such as Confluence, JIRA, SharePoint, and Microsoft Office Suite. - Experience in Agile or Scaled Agile environments would be advantageous. - Excellent written and verbal communication skills. - Ability to manage multiple priorities, meet deadlines, and maintain quality standards effectively.,