Senior Cloud Network Engineer - Technical Support

WHO WE ARE:

Aviatrix

ABOUT THE ROLE: [Role Name]

As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.

You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products.

KEY RESPONSIBILITIES:

Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers

Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products

Create knowledge-based contents such as troubleshooting tips and best practices

Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering and solution engineering teams.

Provide hands-on support for the customers to solve production issues.

You will bring solutions to the leadership team, feedback on solutions recommended.

KEY REQUIREMENTS:

Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.

Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.

Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.

Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)

Experience with Python, shell scripting, automation.

Experience with security products is a plus.

Ability to multi-task and work in a dynamic environment.

Availability to provide after-hours support on a scheduled / non-scheduled basis.

BS or MS degree in Computer Science, Math, related technical field or equivalent practical experience.