Senior Cash Application Analyst(6 PM - 3 AM IST shift)

POSITION:             Cash

LINE OF BUSINESS: Order to

REPORTS TO

DIRECT REPORTS TO THIS ROLE: None

KEY OBJECTIVE

(Outline key/overall objectives of the role)

• O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.
• Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution.

SPECIFIC RESPONSIBILITIES

(Outline specific tasks/responsibilities of the role)

• Communicate process updates to team.
• Allocating downloaded bank reports to self/team and applying them to invoices paid by customer.
• Reducing unapplied cash on day to day basis.
• Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)
• Work on moving customers from Check to EFT payout methodology for a better customer experience. 
• Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests
• Responsible for processing refund requests and making general ledger adjustments.
• Conduct in-depth research and analyze overpayment in resolving unapplied cash.
• Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
• Take personal accountability &  ownership in resolving issues/challenges for customers (internal & external)
• Strong delivery skills on handling specific projects / customer accounts / acquisition accounts / etc.
• Ability to come-up with reporting basis strong analytical skills showcasing trends. 
• Downloading daily deposits from bank system for posting.

RELEVANT EXPERIENCE & TRAINING

(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

• Good communication skills (Written and Verbal) in English.
• Should be open in making calls to customers when needed.
• Overall experience of 3+ years with minimum education of graduation in Commerce.
• B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.
• Well acquainted with MS Office (specifically Excel).
• Open to working shifts.    

COMPETENCIES

(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, and desirable)

• Communication (written & verbal) 
• Gains win-win’ outcomes with colleagues or customers
• Handles objections with authority and credibility
• Demonstrates ability to influence without authority
• Listens carefully and attentively to clarify and confirm understanding of others
• Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience
• Performance Drive
• Perseveres to deliver against objectives and takes personal accountability for own performance
• Knows what level of performance is expected and how to get support as required
• Demonstrates attention to detail in all aspects of work
• Acts with a sense of urgency and confidence to deliver quality work in a timely manner
• Demonstrates resilience in the face of challenging situations
• Delivers results while ensuring compliance with Oracle’s Code of Ethics and Business Conduct
• Collaboration
• Easily builds networks and rapport with diverse groups
• Leverages unique talents and perspectives of all team members
• Collaborates cross-functionally to deliver on shared objectives
• Appropriately uses informal and formal networks to seek additional input, support and buy-in for plans/proposals
• Demonstrates a willingness to place team goals before personal goals
• Contributes to team progress and success
• Competitive Edge
• Demonstrates understanding of unique internal and/or external customer needs and how to meet them
• Implements improvements in efficiency, effectiveness, and productivity
• Values and explores ideas and suggestions made by others
• Considers alternatives to existing assumptions, practices, and thinking
• Change Agility
• Positively influences others to adapt when faced with changing business conditions
• Drives change skillfully; gains adoption from all stakeholders in a timely manner
• Quickly recognizes situations or conditions where change is needed
• Demonstrates resilience in times of change and uncertainty
• Mastering Complexity
• Makes decisions willingly, even when facing uncertainty
• Develops and systematically evaluates alternative courses of action
• Identifies solutions and evaluates consequences and impact of alternatives
• Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data

Functional Competencies

• Cash Applications
• Reconciliations
• Risk Management