Senior Business Analyst (P&C Agency Operations)

As a Business Analyst at COVU, you will play a crucial role in redefining how independent insurance agencies operate by leveraging your deep understanding of P&C agency operations to drive efficiency and automation. Your primary responsibility will be to map current workflows, identify inefficiencies, and translate these insights into clear and structured requirements for our product and engineering teams. Your key responsibilities will include: - Mapping Agency Operations: Understanding and documenting current-state workflows in servicing, billing, renewals, endorsements, accounting, and other critical functions. - Designing Future-State Workflows: Identifying process gaps, simplifying handoffs, and creating optimized workflows aligned with COVU's platform strategy. - Writing Clear Requirements: Delivering clean and structured documentation including user stories, workflow diagrams, use cases, and functional specs for product and engineering teams. - Collaborating Cross-Functionally: Working closely with operations, product, engineering, and accounting teams to clarify logic, resolve questions, and ensure fast delivery. - Supporting QA and UAT: Validating that the developed solutions align with the scoped requirements, testing workflows, and confirming outcomes. To qualify for this role, you should have: - 7+ years of hands-on experience in P&C agency operations, with a focus on workflows like endorsements, billing, policy changes, accounting, and carrier communications. - Proven ability to analyze and redesign operational workflows, translate them into technical specs, and deliver end-to-end business process documentation. - Expertise in writing user stories, functional specifications, and integration requirements using tools like Jira, Confluence, and Lucidchart/Figma. - Experience collaborating with product and engineering teams on API integrations, system automation logic, and data validation rules in Agile environments. - Excellent written and verbal communication skills for translating insurance operations into technical product deliverables. Bonus qualifications that would be advantageous include certifications like Certified Business Analyst Professional (CBAP), Certified ScrumMaster (CSM), or Lean Six Sigma (Green Belt or higher, familiarity with AMS platforms like Applied Epic or AMS360, and experience with AI-driven automation tools or workflow engines. Joining COVU means being part of a pioneering team dedicated to transforming the insurance industry, engaging with cutting-edge technologies, driving significant impact in a high-growth startup environment, and collaborating with a passionate team of experts focused on innovation and excellence. If you are excited about shaping the future of insurance technology and have the relevant experience, submit your resume and a cover letter to be considered for this role. The application process includes an initial screening with our People team, technical interviews with our Tech experts, and a final interview with the Founders. Join us at COVU and be a part of something extraordinary!,