Senior BMC ITSM Consultant

Company Description

Parseq is a leading independent provider of business services and IT solutions with a global client base that includes FTSE 100 financial services companies, major utility providers, telecom operators, manufacturers, and local authorities. With over 500 employees across eight sites in the UK, Bulgaria, and India, and international partnerships covering eight countries, Parseq specializes in digital transformations that enhance operational efficiency and customer experience. Our services include automation of financial processes, secure document printing, and comprehensive IT services covering consultancy, project implementation, managed services, and product support. Annually, Parseq processes 36 billion in payments, digitizes 70 million documents, prints 117 million secure documents, and has completed over 220 IT implementation projects globally.

Role Description

This role will involve approximately 6070% hands-on development work and 3040% administration and support, including system health, upgrades/Patches, and integrations. You will be responsible for designing and building scalable solutions, integrating with third-party systems, and enhancing our existing BMC Helix ecosystem.

Location : Mumbai

Drop CVs at [HIDDEN TEXT]

Key Responsibilities:

• Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite applications.
• Develop workflows and service catalog items using Digital Workplace Advanced (DWP-A) and Workflow Designer.
• Design, Develop, Configure and enhance CMDB and Asset Management modules, ensuring data integrity and alignment with ITIL standards.
• Create dashboards and reporting using BMC Helix Dashboards.
• Design, develop SQL queries and execute per business requirement.
• Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.
• Integrate BMC Helix ITSM with third-party systems using REST APIs, Web Services, and other standard methods.
• Perform system administration tasks including user management, access controls, health checks, upgrades, and patching.
• Provide technical leadership on best practices in BMC Helix development and administration.
• Document solutions, processes, and configurations for knowledge sharing and compliance.

Required Skills & Qualifications:

• 6+ years of hands-on experience with BMC Helix ITSM and AR System development.
• Strong knowledge and development experience with Digital Workplace Advanced workflow Designer.
• Proficient in Helix Innovation Studio / Innovation Suite application development.
• Strong knowledge and implementation experience with CMDB and Asset Management.
• Proficient with BMC Helix Dashboards for reporting and visualization.
• Proficient in writing complex SQL queries or script per business requirement
• Experience designing and implementing integrations between BMC Helix and external systems using REST API, SOAP, or middleware.
• Strong understanding of ITSM processes and frameworks (ITIL V3/V4 preferred).
• Good scripting and troubleshooting skills.

Whilst these are nice to have, our team can help you develop in the following skills:

• BMC Certifications in ITSM, DWP, or Innovation Studio.
• Exposure to cloud-based deployments and containerized environments (e.g., Docker, Kubernetes, helm etc).
• Knowledge of Agile methodologies and working in DevOps environments.