Parseq

Parseq is one of the largest independent business services and IT providers, with a global client base spanning FTSE 100 financial services companies, major utility providers, leading telecoms operators, manufacturers and local authorities. We employ more than 500 people across eight sites in the UK, Bulgaria and India. We also maintain international partnerships covering eight countries. We make it easy for organisations to digitally transform their processes, improve their operational efficiency, and enhance the customer experience by: • Using automation to help clients optimise their document, financial and payment processing. This includes finance and accounting services, such as credit management and invoice processing; digital back-office services, such as automated cash allocation and digital mailrooms and payment services, including cheque processing. • Printing specialist documents with in-built security features, such as cheques and ballot papers • Providing IT services, including consultancy and project implementation, managed services, software license resale and product support. Every year, we process £36 billion of payments, digitise 70 million documents, print 117 million secure documents and have delivered over 220 IT implementation projects globally.

2 Job openings at Parseq
Senior BMC ITSM Consultant mumbai,maharashtra,india 6 - 8 years INR Not disclosed On-site Full Time

Company Description Parseq is a leading independent provider of business services and IT solutions with a global client base that includes FTSE 100 financial services companies, major utility providers, telecom operators, manufacturers, and local authorities. With over 500 employees across eight sites in the UK, Bulgaria, and India, and international partnerships covering eight countries, Parseq specializes in digital transformations that enhance operational efficiency and customer experience. Our services include automation of financial processes, secure document printing, and comprehensive IT services covering consultancy, project implementation, managed services, and product support. Annually, Parseq processes 36 billion in payments, digitizes 70 million documents, prints 117 million secure documents, and has completed over 220 IT implementation projects globally. Role Description This role will involve approximately 6070% hands-on development work and 3040% administration and support, including system health, upgrades/Patches, and integrations. You will be responsible for designing and building scalable solutions, integrating with third-party systems, and enhancing our existing BMC Helix ecosystem. Location : Mumbai Drop CVs at [HIDDEN TEXT] Key Responsibilities: Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite applications. Develop workflows and service catalog items using Digital Workplace Advanced (DWP-A) and Workflow Designer. Design, Develop, Configure and enhance CMDB and Asset Management modules, ensuring data integrity and alignment with ITIL standards. Create dashboards and reporting using BMC Helix Dashboards. Design, develop SQL queries and execute per business requirement. Collaborate with cross-functional teams to understand requirements and translate them into technical solutions. Integrate BMC Helix ITSM with third-party systems using REST APIs, Web Services, and other standard methods. Perform system administration tasks including user management, access controls, health checks, upgrades, and patching. Provide technical leadership on best practices in BMC Helix development and administration. Document solutions, processes, and configurations for knowledge sharing and compliance. Required Skills & Qualifications: 6+ years of hands-on experience with BMC Helix ITSM and AR System development. Strong knowledge and development experience with Digital Workplace Advanced workflow Designer. Proficient in Helix Innovation Studio / Innovation Suite application development. Strong knowledge and implementation experience with CMDB and Asset Management. Proficient with BMC Helix Dashboards for reporting and visualization. Proficient in writing complex SQL queries or script per business requirement Experience designing and implementing integrations between BMC Helix and external systems using REST API, SOAP, or middleware. Strong understanding of ITSM processes and frameworks (ITIL V3/V4 preferred). Good scripting and troubleshooting skills. Whilst these are nice to have, our team can help you develop in the following skills: BMC Certifications in ITSM, DWP, or Innovation Studio. Exposure to cloud-based deployments and containerized environments (e.g., Docker, Kubernetes, helm etc). Knowledge of Agile methodologies and working in DevOps environments. Show more Show less

Change Manager/Consultant_Immediate Joiner For Mumbai Location mumbai,maharashtra,india 2 - 4 years INR Not disclosed On-site Full Time

Our Parseq team is looking for a Change manager who can join immediately! Job Title : Change Manager/Consultant Experience : 2 - 4 years Location : Mumbai (Malad or Thane) Job Type : Full-time (6 days working, Rotational shift with comp off) Interview Process is as follows: 1.Internal Round Virtual 2.Technical Client Round 3.HR Round 4.Manager Round 5.BGV process Key Responsibilities: Apply basic knowledge of ITIL frameworks, specifically Incident, Problem, and Change Management processes. Manage the authorization, scheduling, and review of changes within the organization to ensure minimal disruption to services. Coordinate with relevant stakeholders to validate and assess changes received in the Change Management queue. Ensure all change activities are conducted within the defined scope of the Change Management process. Prepare and publish weekly and monthly reports on change activities, including SLA adherence and metrics tracking. Support internal and external communication efforts related to scheduled and emergency changes. Actively participate in Change Advisory Board (CAB) and other change review meetings to evaluate risk, impact, and readiness of proposed changes. Required Skills: ITIL Framework: Understanding of ITIL processes (Incident, Problem, and Change Management). Soft Skills: Strong troubleshooting, communication, and collaboration skills. Company Description: Parseq is a leading independent business services and IT provider with a global client base that includes FTSE 100 financial services companies, major utility providers, telecom operators, manufacturers, and local authorities. With over 500 employees across eight sites in the UK, Bulgaria, and India, Parseq helps organizations digitally transform their processes, improve operational efficiency, and enhance customer experience. We specialize in automation for financial, document, and payment processing, printing secure documents, and providing expert IT services. Annually, we process 36 billion in payments, digitize 70 million documents, print 117 million secure documents, and deliver over 220 IT implementation projects worldwide. Show more Show less

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Parseq