Senior Backend Developer

We are looking to hire a Customer Sucess Executive for our organization. Please find the detailed job description below:

Create reports, monitor KPIs and discuss with clients when needed.

Handling specific client tasks:

• Assist with onboarding new workflows and general issues
• Maintenance of specification documents
• Update pricing if needed in the system and inform the client
• Monitoring order production status and ensuring delivery within the deadline
• Reviewing client rejection orders for quality issues when SLA is not met
• Transfer orders between production teams when requested by Traffic team
• Random Quality control or upon request from the Production Teams.
• Answer questions from production teams at both BRBD/Unigate, escalate to Customer Success when issues cannot be resolved

Ownership of:

• Quality issues
• Rework/ Rejections KPI
• On-time Delivery KPI

Discuss weekly progress and KPIs with clients

Identify and report quality issues to Quality Team and Customer Success via JIRA

Support Customer Success with technical issues from the client-side or report to Business Technology via Jira if it can not be resolved

Communicate with Enterprise clients about current workflows and issues on a daily basis if needed

Assist with quality control while quality cases are active

Inform traffic about the forecast and make sure the deadlines are met