Senior Backend Developer Bright River Mrc

7.0 - 10.0 years

25 - 27 Lacs

chennai

Work from Office

We are looking to hire a Customer Sucess Executive for our organization. Please find the detailed job description below: Create reports, monitor KPIs and discuss with clients when needed. Handling specific client tasks: Assist with onboarding new workflows and general issues Maintenance of specification documents Update pricing if needed in the system and inform the client Monitoring order production status and ensuring delivery within the deadline Reviewing client rejection orders for quality issues when SLA is not met Transfer orders between production teams when requested by Traffic team Random Quality control or upon request from the Production Teams. Answer questions from production teams at both BRBD/Unigate, escalate to Customer Success when issues cannot be resolved Ownership of: Quality issues Rework/ Rejections KPI On-time Delivery KPI Discuss weekly progress and KPIs with clients Identify and report quality issues to Quality Team and Customer Success via JIRA Support Customer Success with technical issues from the client-side or report to Business Technology via Jira if it can not be resolved Communicate with Enterprise clients about current workflows and issues on a daily basis if needed Assist with quality control while quality cases are active Inform traffic about the forecast and make sure the deadlines are met

Posted 11 hours ago

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