Senior Associate, SAP Sales & Customer Hierarchy

Responsibilities

• Collaborating with stakeholders to understand business processes and design solutions.
• Act as internal consultant and design architect for SAP global solution, working with Business Partners.
• Develop, prototype, test and implement solution improvements to increase stability, usability, and functionality to enable end users to meet business objectives.
• Responsible for O2C, Sales & Customer Hierarchy and report to ZICC Product Expert.
• Creating and maintaining technical documentation, including design documents, user guides, and release notes.
• Good understanding of SAP ERP/S4HANA systems with strong analytical, problem-solving, and communication skills are essential.
• Engage in continuous performance tuning and reengineering of existing integrations to improve processing efficiency and reduce latency.

Position Responsibilities

In order of importance, list the primary responsibilities critical to the performance of the position. It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.

Responsibility Percent of Time Deliver O2C project implementation, rollouts, enhancements, support, ensuring adherence to project timelines and quality standards.40%Ensure Testing, Quality Assurance, Process Optimization, Reporting, Analytics and Compliance.20%Work on WRICEF objects ensuring effective cross-functional integration and seamless external systems integration.30%Ensure high performance and alignment with organizational goals. Foster growth, skill development, and seamless integration.10%

Organizational Relationships

• Interacting with business stakeholders to gather integration requirements, understand business processes, and ensure that integration solutions align with organizational goals and objectives.
• Participate in project planning activities, risk assessment, and scheduling for SAP projects.
• Interacting with external vendors or partners who provide software or services that need to be integrated with SAP systems.
• Work with implementation partners who may be responsible for deploying, configuring, or maintaining integrated solutions within Zoetis IT landscape.
• Coordinate with developers and other members of the development team to implement integration solutions, share knowledge, and address technical challenges.

Education and Experience

Education:

• Bachelor's or master's in business management, Information Technology, or a related field.

Experience:

• 8+ years of combined SAP O2C experience with multiple full life cycle implementations.
• Profound understanding of data management principles, coupled with exceptional analytical skills and meticulous attention to detail.
• Experience in life sciences / pharmaceuticals industry preferred.
• Domain Expertise in Commercial Processes and solutions, Order Management and integration with upstream planning and downstream logistics processes.
• Solid grasp of Order Management functionality, Customer Master data, Customer Hierarchy and integration with other SAP modules like Vistex for pricing, Hybris integration for Order to Cash.
• Experience dealing with key integration areas in Planning, Intercompany sales, Finance, and Logistics are fundamental.
• Demonstrated experience of various IT practices, international projects, including but not limited to project management, operational service delivery, large project implementations.
• Experience participating in complex End-to-End SAP implementation and migration projects, including S/4HANA transformations.

Technical Skills Requirements

• Analyze, cleanse, and enhance enterprise business partner master data, enabling efficient information flow across users, departments, and systems.
• Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements.
• Experience with configuration of SAP ECC 6.0, CS, and SD modules in several or all of the following areas:
• Master Data, Customer Hierarchy, Serial profile, and batch management
• Service Notification and Service Order
• Pricing, Vistex & Taxation
• Resource Related Billing (RRB)
• Periodic and Milestone billing
• Customer Leasing and integration with Finance
• Billing and Account Receivables
• Nota Fiscal, Electronic Invoicing, 3rd Party billing software like AVATAX
• Hands-on experience in identifying and working through O2C User Exits and directing ABAP developers. Ability to debug as needed.

Physical Position Requirements

• Regular working hours are from

  3:00 PM to 12:00 AM EST (ICC Second Shift)

  .
• Sometimes, more overlap with the EST Time zone is required during production go-live.