Senior Associate Operations Automation

You are a strategic thinker passionate about driving solutions in Common Capabilities - Centre of Excellence. You have found the right team.

As a Content Management Professional within our Inspire Product team, you will be responsible for setting and improving our organizational objectives and ensuring their consistent accomplishment.

Job Responsibilities:

• Liaise with Product owner, business users, and COE members to identify and document business requirements for templates and support issues.
• Optimize template setup using product features based on user/stakeholder requirements.
• Navigate complex/nested JSON/XML structures.
• Understand credit, fee, client onboarding concepts, and private banking products.
• Be control-oriented with risk/compliance awareness in content management.
• Ensure content compliance with tagging and navigation for visually impaired under the American Disability Act.
• Conduct training and awareness sessions for new hires and staff refreshers.
• Coordinate with compliance and control functions for regulatory audits/requests/initiatives.
• Support deployment activities and test business rules.
• Develop and support templates and documents.
• Collaborate in a diverse environment to create solutions for global customers.

Required qualifications, capabilities and skills

• At least 8 years of experience in the software industry with a focus on customer communication and related technologies with 3 years of hands-on experience with Quadient tool or similar content management tools.
• Extensive experience in Java scripting.
• Minimum education qualification B.Tech. /BE/ B.Sc. / M.Sc./B.Com/M.com Graduate.
• Good command of MS-Word, Acrobat PDF, and MS-Excel.
• Effective communication and presentation skills.
• Agile work experience (Scrum or Kanban)
• Analytical skills and attention to detail in written documentation.
• Self-motivated, driven to learn and achieve targets and deliverables.

Preferred qualifications, capabilities and skills

• Strong knowledge of wealth management business/private banking.
• Excellent team player, open-minded, and willing to share information, knowledge, and expertise.