Senior Associate - Logistics - US Voice Process

As a Senior Associate Driver Operations - US Voice Process at Laundryheap, you will play a crucial role in supporting the Fleet Team for the EU market and ensuring the smooth supply of contractors (Partner Drivers). Your responsibilities will include: - Recruiting Partner Drivers: You will make outbound calls to potential drivers and guide them through our recruitment process. - Quality Assurance: You will be responsible for investigating and correcting any errors made by partner drivers. - Mentorship: You will guide and support team members to achieve their goals and improve. - KPI management: You will monitor Key Performance Indicators (KPIs) for the team, identify areas for improvement, and implement strategies to achieve KPI targets. - Coordination: You will liaise with drivers globally and collaborate with teams in London, the US, and Singapore. - Driver Management: You will respond to driver queries, manage performance, and ensure driver supply meets client demand. - Project Leadership: You will lead projects to improve our operations. Qualifications Required: - Bachelor's degree or equivalent. - Minimum of 3 years of proven experience. - Excellent communication skills, both verbal and written, with the ability to explain processes and policies clearly to drivers. - Past experience working in night shifts/rotational shifts. - Experience in email and chat processes. - Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. - Foster a collaborative and positive work environment. - Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: - Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. - Previous experience in operations and logistics is a big plus! - Previous experience in a startup is a big plus! In this role, you will work: - 9-hour shifts (8 working hours + 1-hour break) - 5 days a week (2 week-offs based on rota) - Office-based role in Bengaluru Laundryheap is an award-winning and industry-leading startup revolutionizing laundry and dry cleaning, headquartered in the UK with services available in 14 international markets. We are expanding further across Europe, Asia, and North America, and we are looking for proactive individuals with a can-do attitude to join our fast-growing team. If you are ambitious, confident, and ready to make a difference, apply now to join the International Laundryheap Team.,