Senior Associate-IT

Job Description

Implement/deploy (manual or automated) and support release changes adherent to the change management process Act as the point of contact for business/applications to complete infrastructure requirements within deadlines Ensure approved deployment schedules are met with no defects Provide pre- and post-deployment support to release managers Monitor system health and take corrective action to ensure SLA compliance Work collaboratively in a team to meet deployment requirements Drive all technical and functional issues toward closure Coordinate with multiple infrastructure teams to fulfill application infrastructure needs Support segregation projects by coordinating with interdependent teams Provide regular infrastructure improvement suggestions to application teams Other Assignments: Work extra/off hours when required Participate in other infrastructure-related duties such as monitoring, server support, meetings, outage calls, and project leadership Qualifications: Minimum 5 years of experience in Product/Technical Support (L2), especially supporting Microsoft technologies Bachelor's Degree in Computer Science, MCA, or equivalent with relevant experience Technical Skills: Strong experience in application infrastructure projects (especially .NET-based applications) Proficient in IIS Solid knowledge in Windows Server Administration (preferred: 2016, 2019, 2022) Good knowledge in SQL Database Administration (SQL 2017+) and basic SQL development Hands-on experience with ticketing tools (preferably ServiceNow) Familiar with monitoring tools like SolarWinds, Grafana, etc. Working experience in Azure (Azure admin certification is a plus) Understanding of Infrastructure as Code (IaC) is a plus Familiarity with ITIL practices Basic understanding of infrastructure, operations, networking, and DevOps Experience with DevOps tools like Octopus is an advantage Basic knowledge of cloud computing (Azure preferred) Personal Skills: Critical and creative problem-solving abilities Detail-oriented and committed to quality Strong communication and collaboration skills across global teams Comfortable with remote and international communication tools (ticketing tools, chat, forums, email, etc.)