Senior Associate - iSeries Operations

The Role

Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.

As a Computer Operator you will be on the technical frontline performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

If you have a passion for technology and a desire to continually improve your skills this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Roles and Responsibilities:

• Responsible for overseeing the day-to-day operations of IBMi(AS/400) systems, ensuring high availability, performance and reliability of critical business applications.
• Responsible for system monitoring, job scheduling, backups, troubleshooting and user support.
• Create, manage and monitor scheduled jobs using tools like Robot, Advanced and Native schedulers.
• Troubleshoot and restart failed jobs, ensuring they complete successfully.
• Monitor batch process, automate job streams and provide daily operational support.
• Maintain system and device health for high volume printers, tape drives.
• Perform and manage backups.
• Analyse logs and conduct root cause analysis of recurring problems.
• Develop training materials and provide guidance to junior staff or cross functional teams.
• Automate routine tasks to improve efficiency and reduce manual interventions.
• Conduct audits and manage compliance with SOX or other regulatory frameworks.
• Strong problem-solving and analytical skills.
• Excellent communication skills.
• Document and maintain operational procedure and runbooks.

Your Future at Kyndryl

As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you and we're invested in paving the way.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 5-7 years of experience in IBMi/AS400 Operations.
• In-depth knowledge of IBMi (AS/400) systems including system architecture, LPAR (Logical Partitioning) and OS versions.
• Ready to work in 24/7 rotational shifts.
• Troubleshooting and technical experience related to IBM i.
• Perform IPL's and good knowledge in disaster recovery planning and execution.
• Expertise in handing transitions.
• Must be able to run jobs from established run sheets and maintain those run sheets
• Knowledge on basic trouble shooting of Mimix, Power HA, iTera.
• Knowledge of backup and recovery tools.

Preferred Skills and Experience

• Knowledge on basic trouble shooting of Mimix, Power HA, iTera.
• Knowledge of backup and recovery tools.
• Bachelor Degree
• Good Communication Skill