Senior Associate- Customer Services

The Customer Service Specialist position based in Bangalore requires a candidate with 1-3 years of total experience, including at least 1 year of relevant experience. The role involves working in a hybrid shift pattern from 9 am to 6 pm, with flexibility to work both day and night shifts as needed. As a Customer Service Specialist, you will be responsible for serving as the primary customer advocate. Your key focus will be on addressing complex issues promptly and efficiently, all while managing customer expectations effectively. You will be expected to develop a deep understanding of Dell Technologies products, solutions, and capabilities, and actively engage in exploring innovations and sharing best practices within the team. Key Responsibilities: - Responding to and resolving customer queries across various communication channels. - Enhancing customer satisfaction and fostering loyalty by delivering personalized and high-quality customer support. - Collaborating with leadership to enhance overall service levels and customer experience. - Providing coaching, guidance, and direction to fellow team members to drive continuous improvements in service delivery. The ideal candidate for this role should possess strong customer focus, excellent problem-solving abilities, and the capacity to articulate and simplify customer issues and solutions effectively. Attention to detail, exceptional communication skills, and proficiency in email etiquette are crucial for crafting tailored and impactful responses to address diverse customer queries.,