Senior Application Support & Business Analyst

You have a great opportunity to lead Application Support and Maintenance (ASM) initiatives for enterprise-grade systems built on the .NET framework at Teknikoz. As a seasoned professional, you will play a crucial role in blending technical expertise with business analysis, stakeholder engagement, and cross-platform integration. Your proactive problem-solving skills, clear communication, and strategic thinking will be essential for success in this dynamic environment with U.S.-based customers. **Key Responsibilities:** - Lead Level 2 and Level 3 support for .NET-based applications - Monitor system performance, troubleshoot issues, and ensure high availability - Manage incident, problem, and change management processes - Collaborate with development teams for bug fixes, enhancements, and deployments - Maintain SLAs for priority tickets and lead problem resolution - Gather, analyze, and document business requirements from stakeholders - Translate business needs into functional specifications and technical solutions - Conduct gap analysis, propose process improvements, and support UAT - Query, optimize SQL Server databases, and perform data analysis using advanced SQL techniques - Collaborate with SAP teams for integration with .NET applications - Serve as the primary liaison between business users, IT teams, and external vendors - Demonstrate flexibility to work in overlapping U.S. time zones - Identify opportunities to optimize support processes and contribute to knowledge base creation **Required Skills & Qualifications:** - 10+ years of experience in .NET application development and support - Strong functional experience as a Business Analyst in enterprise environments - Proficiency in C#, ASP.NET, SQL Server, Web Services, and related technologies - Hands-on experience with SQL database design, optimization, and troubleshooting - Experience integrating .NET applications with SAP systems - Solid understanding of ITIL processes and application lifecycle management - Exceptional communication and interpersonal skills - Ability to manage stakeholder relationships across business and technical domains - Bachelor's degree in Computer Science, Information Systems, or related field This role at Teknikoz offers a challenging yet rewarding opportunity for you to showcase your skills and expertise in application support and maintenance, business analysis, database management, SAP integration, stakeholder management, and continuous improvement. If you are a proactive problem-solver and strategic thinker who thrives in dynamic environments, this position is perfect for you.,