Senior Analyst Programmer - ISS Delivery - Production Services

About the Opportunity

Job Description

Title Senior Analyst Programmer - ISS Delivery - Production Services

Department ISS Production Services

Location Bangalore

Reports To Yashvardhan Sharma

Level Application Support - 3

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you're part of something bigger.

The Technology function within the COO department provides IT services to the Fidelity International business globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

Investment Management Global Production Services provides technology support services for Fidelity International's investment management divisions. We support traders, fund managers, research analysts and investment operations staff in all international locations, including Canada, London, Hong Kong and Tokyo.

The successful candidate would be expected to provide application second line support services for data and reporting platforms used by investment management business users. The role requires the candidate to be able to perform the following prime functions:

• Incident management: Troubleshoot production issues and find root cause through analysis. Candidate needs to provide resolution or escalate the incident to appropriate support team within defined service level agreement (SLA). If escalated, then drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to business.
• Problem & change management: Identify and drive the production changes required to bring stability to production environments participate in application releases, infrastructure changes, preventive maintenance activities like DR role swaps.
• Support & operations: Perform routine operational tasks such as critical batch monitoring, morning checks on application's readiness for business use, health check reports, maintenance tasks etc.
• Communication and reporting: Regular communication to business and technology stakeholders through emails, phone, chat etc. Shift handovers to support teams in other locations.
• Continual improvements: Identify, suggest and implement continual improvements through automation or process changes.
• Comfortable with shift rotations across the global team to cover Asia, UK and Canada hours, on-call and handling any weekend activity during major release, BCP etc.

• Provide application support to wide range of investment management business applications primarily responsible for supporting critical investment management data environments and reporting applications and their integration with upstream and downstream systems.
• Manage support transition for new applications and functional changes from delivery teams.
• Contribution in enhancements for existing product as individual contributor.
• Work closely with the project manager and to understand & report back regular status of assigned tasks
• Strict compliance to support processes adherence to FIL company level policies
• Perform regular knowledge sharing through documentation and training sessions to other members
• Will be expected to work on-call rotation and work in shifts (early morning, late evening and/or weekends).
• Experience in working for validating and performing DR transitions
• MSc / BE / BTech / MCA or equivalent degree from a reputable university
• 4-7 years or above of relevant industry experience in developing or supporting IT applications.
• At least 1 year of relevant experience in a production services role.
• Financial domain (investment banking / wealth management) working experience.
• Experience working with multi-cultural and geographically disparate teams.
• Experience of ITIL service delivery, preferably with a formal ITIL qualification.

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.