Senior Analyst - Managed Service Operations

As a Managed Service Operations Analyst Senior at FIS, you will be part of the Loan Syndication and Operations team, playing a crucial role in providing world-class services to clients in the CDO/CLO market. This position requires individuals with a strong operational knowledge of the market and its reporting requirements. You will work closely with account managers and relationship managers to ensure swift problem resolutions and maintain service quality within a deadline-driven environment. The team you will be a part of combines market-leading growth solutions and operational services for the investment bank and broker-dealer community. With a focus on front-to-back best-of-breed solutions, the team processes over a billion transactions utilizing the latest technology stack and monitoring tools. As one of about 2500 FIS employees globally, you will contribute to the team's success in generating a total annual revenue of $1.1 billion, serving 68 of FIS's top 125 clients. In this role, your responsibilities will include acting as a Subject Matter Expert in compliance reporting, liaising with clients, external resources, and internal teams for research and issue resolution, and developing and maintaining standard operating procedures. You will collaborate with other departments and share best practices within the middle office function, focusing on automation and efficiency improvements. Additionally, you will provide guidance and training to junior team members and track process metrics to ensure accurate and timely completion of tasks. To be successful in this role, you should have a Bachelor's degree or equivalent combination of education and experience, along with seven to ten years of relevant industry experience. A deep understanding of CLO compliance structure, cash reconciliations, compliance testing, and financial transaction processing is required. Excellent communication skills, both verbal and written, are essential for client interaction and building strong relationships with global counterparts. Proficiency in Microsoft Excel, including VBA Macro, will be beneficial, and flexibility to support business in extended hours is expected. At FIS, you will have the opportunity to learn, grow, and make an impact in your career, along with extensive health benefits, career development opportunities, adaptable work models, and the chance to collaborate with global teams and clients. FIS is committed to protecting the privacy and security of personal information and follows a direct sourcing model for recruitment, focusing on preferred suppliers and internal processes.,