Job
Description
You will be working at H.E. Services vibrant tech center in Hyderabad, contributing to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. The goal is to invest in people, processes, and facilities to ensure expansion to support customers and develop new tech solutions. As a Cloud Application & Infrastructure Support Engineer, your responsibilities will include: - Providing 2nd and 3rd line support for internal and external users of cloud-hosted and hybrid business applications - Monitoring and managing application and infrastructure performance, availability, and capacity across cloud platforms (primarily Azure) - Responding to system alerts and proactively identifying areas for improvement using observability tools and telemetry data - Investigating and resolving technical issues using code-level debugging, log analysis, and root cause analysis - Working with APIs, databases, and middleware services to resolve integration and performance issues - Collaborating with development, QA, infrastructure, and DevOps teams to deploy fixes, implement updates, and support CI/CD pipelines - Managing incidents and service requests using ITSM tools, ensuring timely resolution and adherence to SLAs - Creating and maintaining documentation for known issues, configuration changes, and operational procedures - Participating in testing and validation of new features, patches, and infrastructure changes - Supporting disaster recovery planning and execution for cloud-hosted applications - Participating in on-call rotation or providing out-of-hours support as required Qualifications required for this role include: Technical Expertise: - 5+ years of experience in application and infrastructure support, preferably in cloud environments - Strong experience with Microsoft Azure (preferred), AWS, or GCP - Proficiency in C#.NET (.NET 4.5/4.0, .NET Core), JavaScript, and RESTful APIs - Experience with microservices architecture and containerization (Docker, Kubernetes) - Database experience in SQL Server and/or Oracle - Familiarity with Infrastructure as Code (IaC) tools such as Terraform, ARM templates, or Bicep - Experience with CI/CD tools such as Azure DevOps, GitHub Actions, Jenkins, or OctoDeploy - Hands-on experience with monitoring and logging tools (e.g., Azure Monitor, App Insights, ELK Stack) - Familiarity with agile methodologies and DevOps principles Soft Skills & Business Acumen: - Ability to work independently and collaboratively in a global team environment - Strong problem-solving skills with the ability to translate technical issues into business language - Excellent communication skills, both written and verbal, and ability to interact with both technical and non-technical stakeholders - Experience working with SaaS providers and third-party business partners - Ability to manage and prioritize incident tickets according to SLAs, ensuring timely resolution and minimal disruption to business operations Preferred Qualifications & Experience: - Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert - .NET certification and/or Microsoft Azure certification - ITIL Foundation (preferred) - .NET Certification (preferred) - Fleet industry knowledge (a plus but not required),
