8 Selfservice Jobs

As a Partner Acceleration Executive (PAE), you will play a crucial role in collaborating with cross-functional leadership teams to implement the corporate strategy for new growth. Your primary focus will be on driving expansion with partners through your expertise in cloud service provider platforms, cloud and digital transformation, CRM platforms, RPA and automation, and self-service. Building and nurturing long-term relationships with partners at all levels will be essential for your success in this role. Your responsibilities will include creating and executing business plans, developing joint business opportunities, and driving the adoption and expansion of NICE products and services through strategic partnerships. You will be expected to exceed quarterly and annual targets for revenue growth, pipeline creation, and product/service utilization. Additionally, you will serve as the main point of contact for assigned partners, collaborating with various internal teams to achieve ecosystem growth. To excel in this role, you should have at least 8 years of technology sales experience, with a minimum of 5 years in partner channel management. Previous experience in the contact center software industry and working with national/global partners will be advantageous. Strong business and financial modeling skills, along with the ability to manage multiple priorities in a fast-paced environment, are essential for success. Your communication skills, both written and verbal, should be exceptional, allowing you to effectively engage with partners and internal stakeholders. You must be adept at presenting joint business plans, monitoring partner performance, and identifying opportunities for continuous improvement. Attending industry events and staying informed about market trends will also be part of your role. If you are a proactive and results-oriented professional with a proven track record of achieving targets and goals, possess strong interpersonal skills, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity to drive partner growth and success at NICE.,

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Experience on IAM Implementation, Configuration, Development, and administration and Operations using ForgeRock Open Identity Gateway. Hands-on experience in the installation and configuration of ForgeRock Open AM, Open IG on Windows, UNIX / Linux platforms with Open DJ / Active Directory / LDAP. Experience in implementing Single Sign-On / Social Sign-On / Mobile Authentication & Authorization / Intelligent Authentication / Federation / Web & API Protection / MFA / Self-Service for applications using Open AM. Strong understanding of ForgeRock Directory Services (Open DS), Oracle Unified Directory, ForgeRock Access Manager (Open AM), ForgeRock Identity Gateway. Experience in session management, authorization policies, adapter & rule / policy customization, adapter customization, UI customization, Fedlet, JavaScript, Groovy, build & deployment. Experience on utilities such as Amster, Configurator, Admin tools, Web Agents, and Java Agents. Experience on implementing solutions using SAML, WS-Trust, OAuth, Kerberos, OpenID Connect, and REST API. Experience in developing ForgeRock Open AM/AM Custom Authentication modules. Experience in setting up Authentication Trees of ForgeRock AM. Primary Skills: - ForgeRock Open IG - Open AM / Open DJ / Open DS - Java/J2EE Secondary Skills: - Industry certifications like CISSP, Azure & AWS related certifications would be a plus. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,

As a Director of Application Operations at S&P Global Ratings, you will be leading a team that is an integral part of the global Site Reliability Engineering group. Your primary responsibility will be to ensure the stability, reliability, and engineering of critical applications used by analysts to conduct business operations. By focusing on uptime, quality, performance, and continuous improvement, you will play a key role in enhancing user experience, operational efficiency, and overall business outcomes. Your impact will extend beyond the immediate team as you shape the reliability and performance standards of critical applications. By driving automation and leveraging cloud technologies, you will contribute significantly to the organization's strategic goals and reduce operational toil, while also enhancing user experience. Your role will involve nurturing team members through upskilling and cross-skilling initiatives to ensure excellence within the team. Your responsibilities will include team management, balancing daily operational tasks with strategic projects, driving adoption of new technologies, mentoring and guiding team members, and collaborating with cross-functional teams to ensure seamless integration and support for new initiatives. You will also be responsible for overseeing daily operations, setting roadmaps, establishing goals for team members, and providing the necessary support for their success. You will lead efforts to improve system stability by implementing monitoring and AIOps practices to prevent critical incidents and minimize business impact. Addressing system vulnerabilities proactively, refactoring applications to containerized services, and collaborating with business users to understand needs and develop solutions will be key aspects of your role. Monitoring system performance, reducing incidents, improving incident resolution times, implementing disaster recovery plans, and leading DevOps transformation to enhance value delivery, cost reduction, and release velocity will also fall under your purview. Your role will involve participation in architecture and development design reviews, automation of tasks, simplification of processes, and promoting self-service to reduce manual effort. Additionally, you will collaborate with value streams to align objectives, improve SRE maturity levels, and drive knowledge sharing and dependency reduction. In this role, you will have the opportunity to work with a talented team on cutting-edge technology solutions, focusing on automation, cloud technologies, and performance optimization. You will collaborate with value stream leads to enhance SRE practices and maturity levels within the organization. Basic qualifications for this role include a bachelor's degree in computer science or equivalent work experience, 15+ years of IT experience, expertise in IT operations and/or Site Reliability Engineering, proficiency in multi-cloud environments, proactive monitoring, automation, and team management skills. Strong communication skills, the ability to build effective teams, manage stakeholders, and drive cost management efforts are also essential. Preferred qualifications include experience in application and data architecture, high availability systems design, technical deep-dives, Agile software development, security frameworks, and ITSM process transformation. Join us in this exciting role to make a significant impact on critical applications, improve operational efficiency, and drive innovation within S&P Global Ratings.,

As an Identity and Access Management (IAM) Solutions Designer, your primary responsibility will be to design, implement, and manage IAM solutions, with a focus on utilizing SailPoint's IdentityIQ (IIQ). Your role is crucial in ensuring security, compliance, and operational efficiency by configuring various IAM components and integrating them seamlessly with existing enterprise systems. Additionally, you will be involved in leading architecture discussions, collaborating with cross-functional teams, and providing technical leadership and guidance. Your key job responsibilities will include administering and maintaining SailPoint IdentityIQ solutions to meet identity and access management requirements. You must have expertise in provisioning, application onboarding, workflow customization, access review, and SailPoint connector development, encompassing both out-of-the-box and custom connectors. It is essential to possess a deep understanding of clients" business environments to propose suitable IAM solutions, as well as experience in implementing complete IAM SDLC engagement projects. In terms of technical skills, you should have exposure to various programming languages and technologies such as J2EE, .Net, Oracle, DB2, and MS/SQL. An understanding of concepts like self-service, automated approval processes, RBAC, attestation, separation of duties, and recertification is crucial. Your experience should cover both out-of-the-box adapters/interfaces and custom adapters/interfaces for IAM enterprise solutions. Familiarity with technologies like LDAP, PKI, and SSL would be advantageous, along with the ability to integrate applications with the IAM solution seamlessly. Moreover, you are expected to have direct client experience, including collaboration with client teams in both on-site and offshore settings. Knowledge of Linux and Windows operating systems, as well as high-level networking expertise, will be beneficial in performing your duties effectively. For this role, a Bachelor's degree in computer science, Information Systems, or a related field along with at least 10 years of relevant work experience is required. In total, you should have 14 years of work experience in the field, demonstrating a strong technical background and a comprehensive understanding of IAM solutions and technologies.,

You should have a minimum of 12 years to 18 years of experience. Your technical expertise should include architecting solutions for large global enterprises, knowledge of virtualization technologies like VMware, Hyper-V, and Nutanix, familiarity with the software development cycle (DevOps), cloud technologies, and microservices. You should also possess excellent troubleshooting skills on computer systems in both Windows and Linux environments. Your hands-on experience should cover various operating systems such as Suse Linux, Redhat Linux, CentOS, Ubuntu Linux for Linux, and Windows Server 2012/2016/2019 for Windows. Additionally, experience in HPC cluster management, virtual machines, and other related areas is required. Working knowledge is expected in virtualization technologies like VMware, Nutanix, KVM, Xen, as well as cloud services such as IaaS, PaaS, and SaaS. You should be familiar with orchestration, containerization, private and public cloud services (AWS and Azure), automation tools like Terraform, Docker, Kubernetes, CI/CD, self-service platforms (e.g., Morpheus), container registry, JFrog, infrastructure setup for tools like JFrog, GIT, GitHub, writing Ansible and Python scripts for deployment automation, IT application architecture, design methodologies, and various networking concepts like AD, DFS, NFS, DNS, DHCP, TCP/IP, VPN, etc. Having experience in automating the build and release process using Jenkins, Chef, and Ansible as part of the CI/CD pipeline is a plus. Project management skills including core planning, scheduling, purchasing, and logistics would also be advantageous for this role.,

As a Partner Acceleration Executive (PAE) at NiCE, you will be instrumental in implementing a cohesive business development strategy to drive profitable growth through the partner ecosystem. Your role will involve driving sales opportunities, executing marketing campaigns, and leading complex strategic initiatives to further develop existing partnerships at NiCE. Working closely with cross-functional leadership teams, you will play a key role in executing corporate strategies for new growth. Leveraging your expertise in cloud service provider platforms, cloud and digital transformation, CRM platforms, digital channels, RPA and automation, and self-service, you will drive expansion with partners. Your responsibilities will include maintaining and progressing long-term relationships at all levels within our partner network. Your impact as a PAE will be measured by your ability to create and execute business plans, collaborate with cross-functional team members to build and implement strategies, and achieve business goals. You will establish and manage relationships within the NiCE partner ecosystem, develop joint business opportunities, drive product and service adoption, and exceed revenue growth targets. To excel in this role, you should have at least 8 years of technology sales experience, with a minimum of 5 years in partner channel management. Experience in contact center software or related industries is preferred. You should also possess strong business development skills, the ability to manage multiple priorities, exceptional communication skills, and a track record of achieving targets and goals. At NiCE, you will have the opportunity to work in a fast-paced, collaborative, and innovative environment where continuous learning and growth are encouraged. Joining our global team means being part of a market-leading company with endless internal career opportunities and a culture that values passion, innovation, and excellence. Enjoy the NiCE-FLEX hybrid work model, which offers flexibility with 2 days in the office and 3 days of remote work each week. Collaboration, innovation, and a vibrant atmosphere await you at NiCE. Requisition ID: 6325 Reporting into: Vice President, Partner Sales, APAC Role Type: Individual Contributor About NiCE: NiCE Ltd. (NASDAQ: NICE) is a global provider of software products used by over 25,000 businesses worldwide. With a focus on delivering exceptional customer experiences, combating financial crime, and ensuring public safety, NiCE software manages millions of customer interactions and monitors billions of financial transactions daily. Recognized for its innovation in AI, cloud, and digital technologies, NiCE has a strong presence across 30+ countries and is known as a market leader in its domains.,

You will be joining a dynamic and inclusive team at BMC, where trust is not just a word but a way of life. Our award-winning company values diversity and giving back to the community. We strive for excellence every day in a fun and supportive work environment that allows you to balance your priorities. At BMC, your wins will be celebrated, and you will be surrounded by inspiring peers who will drive, support, and make you laugh. As a part of the BMC OneCS Success Central team, you will play a crucial role in integrating all Customer Success functions through a standardized Unified Service Delivery model. This role primarily focuses on Product-Market-Fit (PMF) and Go-To-Market (GTM) strategies. You will work on aligning our service delivery model to empower customers and partners with relevant content, processes, education, and tools to enhance the customer adoption journey. Your responsibilities will include supporting key projects to optimize unified service delivery, creating documentation defining service offerings, developing knowledge content for customer adoption, and drafting external collateral. You will also contribute to maintaining the Unified Service Delivery Model, implementing knowledge management frameworks, and incorporating feedback from Customer Advisory Boards. To excel in this role, you should have 3+ years of project management experience, preferably with customer success or professional services background. Strong interpersonal skills, ability to create polished content, understanding of digital technologies, and excellent communication abilities are essential. You should be proactive, results-oriented, and have a passion for innovation. Familiarity with enterprise SaaS principles, digital analytics tools, and technical support metrics is a plus. BMC values its people and encourages diversity in its workforce. If you are excited about joining BMC's team but unsure if you meet all qualifications, we still encourage you to apply. We welcome talents from diverse backgrounds and experiences to bring the best ideas forward. This role offers a competitive salary as part of BMC's comprehensive employee compensation package, which may include additional rewards and benefits specific to your location. BMC is committed to fair and transparent compensation practices to ensure all employees are valued and recognized for their contributions. If you have taken a break in your career, BMC welcomes you to explore opportunities to re-enter the workforce through our Returnship program. Visit the BMC careers website to learn more and apply for this role.,

The Solution Design Head in the HRO Practice is a critical leadership role based in Bangalore that requires a forward-thinking individual to drive the creation of high-value solutions in the Hire-to-Retire (H2R) Human Resources Outsourcing (HRO) domain. As the Solution Design Head, you will play a key role in developing innovative and financially feasible solutions for major clients within the HR industry, leveraging digital tools for transformative purposes. Your responsibilities in this role will include owning and overseeing the complete solution design process for HRO deals, engaging with clients to understand their requirements, defining business needs, and crafting transformative HR solutions. You will also be responsible for leading RFx responses, creating solution blueprints, cost models, and delivering strategic presentations for large HRO initiatives. Additionally, you will be instrumental in developing offerings and tools for Digital HR Transformation, automation, and efficiency, while collaborating with internal teams, delivery, pricing, and technology stakeholders. Furthermore, you will be expected to support Proof of Concepts (PoCs), conduct due diligence activities, and participate in both internal and external solution evangelism efforts. An important aspect of your role will involve building and nurturing a team of HRO solution consultants, staying updated with emerging HCM platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ADP. To be successful in this position, you should have over 15 years of relevant post-MBA experience, with a focus on HRO solutioning. Your background should demonstrate a track record of designing and implementing large-scale HRO solutions for BPO/shared services, along with a strong understanding of digital tools like automation, analytics, self-service, and various platforms. Experience working with HR technologies such as Workday, SuccessFactors, ADP, and Oracle is crucial, as well as the ability to lead client discussions, plan deliveries, and develop commercial models. Excellent communication and leadership skills are essential for this role, along with an MBA from a Tier-I institution being preferred. Additionally, holding certifications like SHRM-CP/SCP or PHR/SPHR would be advantageous in showcasing your expertise in the field of Human Resources.,