Job
Description
Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Ping Identity Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a skilled and proactive CIAM PingOne Support Analyst to provide day-to-day operational support for our Customer Identity and Access Management (CIAM) platform, primarily focused on PingOne solutions (PingOne for Customers, PingOne MFA, PingOne DaVinci, etc.). The ideal candidate will ensure continuous availability, performance, and incident resolution aligned with business SLAs while supporting user onboarding, integrations, and platform health checks. Roles & Responsibilities-Provide L1/L2 daily run support for PingOne CIAM platform including user provisioning, authentication flows, and policy enforcement. Monitor platform health and performance; respond to alerts and logs using integrated monitoring tools. -Troubleshoot and resolve incidents related to SSO, MFA, token exchanges, and directory syncs within defined SLAs.- Support application onboarding/integration with PingOne using OIDC, SAML, and SCIM standards. -Perform routine access reviews, audit log reviews, and user lifecycle management tasks. -Work closely with the engineering and IAM architecture teams to escalate issues, perform RCA, and implement permanent fixes.- Maintain and update runbooks, knowledge articles, and standard operating procedures (SOPs).- Collaborate with business and security stakeholders for operational change implementations and incident updates.-Participate in on-call support rotation, as applicable. Professional & Technical Skills: -Experience in IAM with a focus on CIAM platforms, preferably PingOne for Customers / Ping Identity SaaS solutions.-Strong working knowledge of SSO protocols (OIDC, OAuth 2.0, SAML) and identity federation concepts.-Experience with PingOne DaVinci, PingOne MFA, and Directory integrations (e.g., AD, PingDirectory, cloud directories).-Familiarity with API tools like Postman, API Gateway integrations, and basic scripting (Shell, Python, etc.) for automation and diagnostics.-Hands-on experience in incident management, service request handling, and daily health check routines.-Understanding of CI/CD pipelines and experience in deploying configuration changes via DevOps processes is a plus.-Experience working in ITIL-based environments (Incident, Change, Problem Management). Additional Information:- The candidate should have minimum 5 years of experience in Ping Identity.- This position is based at our Noida office.- A 15 years full time education is required. -Preferred certfication-Ping Identity Certified Professional PingOne or PingFederate, CompTIA Security+, Certified Identity and Access Manager (CIAM), or equivalent Qualification 15 years full time education
