3 - 8 years

2 - 6 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibility
  • Provide daily summary reports on activities and configure client tasks.
  • Purge events frequently and offer help desk support.
  • Troubleshoot during agent installation and provide VPN evidences.
  • Support users in installing or uninstalling agents and resolving agent communication issues.
  • Assist in agent upgrades and generate/share MIS reports with end-users.
  • Troubleshoot policy-related issues and whitelist IPs and PFIDs.
  • Share granular details of infringements and provide root cause analysis documents.
Job Requirements
  • Strong knowledge of security analysis and troubleshooting.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Experience with B2 role and L1/L2 support resources.

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