Sectona PAM

Company Description

ProNoesis is a leading cybersecurity consulting firm with a core mission to elevate the cybersecurity standards of our clients. We specialize in identity and access management (IAM), addressing it as a root cause of many security breaches. Our structured approach is designed to optimize investments and minimize risks in cybersecurity. We aim to set high benchmarks in consulting, implementation, and managed services in the cybersecurity realm.

PAM- Sectona Requirement

The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you. 

• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products. 

• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. 

• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. 

• Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible. 

• Collect information and document bugs with Engineering for product issues that are impacting customers. 

• Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread. 

• Create process or troubleshooting documentation in the support knowledge base. 

Additional Details

This is for client site working from office location is Kerala

Technical Support Engineer PAM 

 Product : Any PAM ( Sectona Preferable) 

Experience 2-5 years 

CTC MAX : 6-7L fixed 

Joining within 30 Days

Reetu.gupta@pronoesis.com OR Dipika.kapoor@pronoesis.com