8.0 - 12.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Network Presales SA, you will be responsible for various pre-sales activities including responding to RFP's / RFI's / RFQs, participating in due diligence meetings with customers, and architecting techno-commercial Information Security solutions. Your role will involve preparing proposal documents, contractual documents, and understanding new data technologies to position them in relevant solution proposals. It is essential to stay updated with the latest product features, licensing, architecture, and pricing while defending end-to-end data solutions to customers and internal stakeholders. You will work closely with other technology owners to design optimal solutions in line with the proposed solution and collaborate with OEM/Partners to ensure appropriate solutions are proposed during the Presales Cycle. Your knowledge and experience in various areas under the Network domain such as Data Center LAN technologies, WAN connectivity architecture, SD-WAN solutions, Routing Protocols, Wireless LAN technologies, and security infrastructure technologies will be crucial. Possessing CCNA certification is mandatory, and CCNP certification is desired for this role. To succeed in this position, you should have strong written and oral communication skills, excellent technical architecture and support documentation skills, and effective presentation and interpersonal skills. Your ability to present ideas in user-friendly language, prioritize tasks in a high-pressure environment, handle customer queries, and work collaboratively in a team setting will be essential. Additionally, the willingness to travel extensively to perform the required functions is necessary. With 8-12 years of experience in Networks Domain, Pre-sales, or Consulting, you will bring valuable expertise to the role and contribute significantly to the success of the organization.,

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Regional Technical Support Manager HCL Technologies

4.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be responsible for architecting, deploying, and managing SD-WAN solutions for clients using Versa's cutting-edge technology, which integrates both networking and security services. Design, deploy, and manage Versa SD-WAN solutions for enterprise and service provider networks. Utilize Versa Director to manage and configure SD-WAN infrastructure, ensuring centralized visibility and control. Collaborate with clients to understand their networking requirements and deliver customized solutions using Versa's multi-cloud, multi-tenancy capabilities. Perform zero-touch provisioning and troubleshoot SD-WAN installations remotely. Work with security teams to integrate next-generation firewall, secure web gateway, and other security functions into the SD-WAN architecture. Provide technical support and training to clients and internal teams on Versa SD-WAN best practices. Conduct regular performance tuning and system optimization, leveraging Versa's AI/ML-powered predictive management. Stay updated on the latest advancements in SD-WAN and network security technologies, particularly in Versa's product roadmap. Required Qualifications: - Bachelors degree in Computer Science, Information Technology, or related field. - Proven experience with Versa Networks SD-WAN, including hands-on experience with Versa Director and Versa Analytics. - Strong knowledge of WAN routing protocols (BGP, OSPF) and carrier-grade network architectures. - Familiarity with SASE (Secure Access Service Edge) architecture and principles. - Experience with cloud integration and managing hybrid WAN infrastructures. - Excellent problem-solving skills and the ability to work with distributed teams. Preferred Qualifications: - Versa Networks certifications or similar SD-WAN certifications. - Hands-on experience with other SD-WAN solutions and next-gen firewall technologies. To adhere to quality standards, regulatory requirements, and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases. To participate or contribute to EN business in the creation of proposals to drive Service improvement plans. To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team. To provide support for on-call escalations / L3 level support and doing incident & problem management. Work on value-adding activities such as Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.,

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