3 Scientific Methods Jobs

As a Cloud Computing Platform Administrator at Rackspace Technology, your primary responsibility is to provide administration for cloud computing platforms, networks, and systems. You will play a crucial role in delivering a great customer experience by serving as an escalation point for technical support to customers through chat, phone, and support tickets. Your duties will include responding to the global support ticket queues, completing first-line resolution to issues within scope, and exceeding customer expectations to create and maintain customer loyalty. You are expected to follow company security policies, display good judgment in decision-making, and adhere to relevant policies and standards as directed. You will be required to leverage your working knowledge and skills to perform analytical scientific or operational processes, complete assigned work within your area of expertise, and work with a moderate degree of supervision while following standard operating procedures and scientific methods. In terms of critical competencies, you should understand service delivery effectiveness within your scope of work and provide customers with basic, standard information regarding products and offerings. You are also expected to develop troubleshooting knowledge for Linux and Windows operating systems, expertise in a cloud computing platform such as AWS, and knowledge related to application servers, hosting servers, database servers, and more. Key responsibilities of this role include resolving or escalating level-appropriate technical issues for customers, securing, administering, and improving customer technical issues related to cloud platforms and infrastructure services, troubleshooting monitoring alerts, acting as an escalation point for techs, and ensuring adherence to customer and SLA commitments. You will collaborate with Account Managers and Business Development Consultants, share knowledge with other administrators, and provide a Fanatical Experience to customers. To be successful in this role, you should have 4-6 years of experience in Cloud or System Operations Administration in a client-centric ticket queue environment. You must be self-motivated with a strong desire to learn and improve both technical and people skills. Strong communication skills, organizational skills, ability to handle multiple tasks under pressure, interact confidently with various areas of the business, and adapt to changing requirements are essential for this position. Rackspace Technology is a leading multicloud solutions provider that combines expertise with the world's leading technologies to deliver end-to-end solutions across applications, data, and security. Join our team of experts on a mission to embrace technology, empower customers, and deliver the future.,

The job involves working in the field of Software Engineering, focusing on the development, maintenance, and optimization of software solutions and applications. You will apply scientific methods to analyze and address software engineering challenges. Your responsibilities will include developing and implementing software engineering practices and knowledge in research, design, development, and maintenance. Your role will demand original thinking, judgment, and the ability to supervise the technical and administrative tasks of fellow software engineers. You are expected to enhance your skills and expertise in software engineering to meet the standard expectations for your position, as outlined in Professional Communities. Collaboration and teamwork with other software engineers and stakeholders are essential components of this role. As a fully competent professional with a profound understanding of programming concepts, software design, and software development principles, you will work independently with minimal supervision. You will play a vital role in complex environments, leading team activities related to software design and development. Proactively understanding both internal and external client needs and providing advice when necessary is crucial. You should be capable of assessing and adapting to project challenges, devising innovative solutions, handling pressure effectively, and guiding the team towards achieving technical and commercial objectives. Additionally, you should be mindful of profitability requirements and may be responsible for managing costs within specific project areas. Effective communication is key, as you will be required to explain complex ideas to various audiences to ensure comprehension. Motivating team members and establishing informal networks with external contacts are also part of your responsibilities. Your verbal communication skills should be strong to effectively convey information and ideas within the team and to external stakeholders.,

The role involves working in the field of Software Engineering, focusing on the development, maintenance, and optimization of software solutions and applications. You will apply scientific methods to analyze and solve software engineering problems. Your responsibilities include developing and applying software engineering practices and knowledge in research, design, development, and maintenance. This role requires the use of original thinking and judgment, as well as the ability to supervise the technical and administrative work of other software engineers. You will need to build skills and expertise in software engineering to meet the standard expectations for a software engineer as defined in Professional Communities. Collaboration and teamwork with other software engineers and stakeholders are also essential components of this position. In this role, you will be fully competent in your area with a deep understanding of programming concepts, software design, and software development principles. Working autonomously with minimal supervision, you will be able to contribute significantly in a complex environment and lead team activities for software design and development. Proactively understanding the needs of both internal and external clients, you will provide advice even when not explicitly requested. Your ability to assess and adapt to project issues, develop innovative solutions, work effectively under pressure, and motivate the team to achieve technical and commercial objectives will be crucial. Additionally, you will be expected to manage costs for specific projects or work areas, ensuring awareness of profitability needs. As part of your responsibilities, you will be required to explain complex concepts to various audiences to ensure clarity and understanding. Motivating team members and establishing informal networks with key contacts outside your immediate area will also be important aspects of this role. Your verbal communication skills will play a key role in effectively carrying out the duties and responsibilities associated with this position.,