S&C Global Network - AI - Conversational AI - Consultant

Accenture India

5 - 6 years

5 - 7 Lacs

Chennai Tamil Nadu India

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Good to have skills:

Experience in Graph Neural Networks (GNNs) for complex relational data modelling.
Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models.
A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science.

Professional & Technical Skills:

As part of our Data Science team, you will play a key role in leveragingGenerative AIandMachine Learningto enhance customer experiences and optimize contact center operations. Your responsibilities will include:

Developing and fine-tuning Generative AI modelsto improve customer interactions, automate responses, and enhance self-service capabilities.
Building and deploying ML modelsfor various use cases, includingintent classification, sentiment analysis, and predictive analytics.
Customer segmentation and behavioral analysisto identify patterns, personalize recommendations, and drive targeted engagement strategies.
Optimizing conversational AI workflowsby improvingintent recognition, response generation, and real-time decision-making.
Analyzing large-scale customer interaction datato extract actionable insights and refine business strategies.
Collaborating with cross-functional teamsincluding engineering, product, and marketing to integrate AI-driven solutions into existing platforms.

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