Key Responsibilities 1. Order Management & Fulfillment • Manage order punching in DMS, coordination of workflows to ensure accurate entry and processing of sales orders with high efficiency. • Generate daily reports of pending orders and proactively follow up with the plant to ensure timely execution and delivery to customers. • Share dispatch details promptly with the sales team and customers to maintain transparency and enable effective planning. • Collaborate with supply chain, logistics, and finance teams to resolve operational bottlenecks and support seamless order fulfillment. 2. Inventory & Stock Coordination • Provide real-time stock availability updates to the sales team via DMS portal. • Coordinate with the plant regarding production schedules and material availability dates, communicating relevant information to the sales team for order planning and customer commitments. 3. Payment & Credit Control • Check payment dues in the system and coordinate with the credit control team before releasing orders for dispatch. • Follow up on payments for selected direct customers handled from the Head Office, ensuring timely collections and minimizing overdue accounts. 4. Customer Support & Documentation • Prepare and send offers and Invoices to customers in the prescribed format, coordinating with the sales team and customers for clarifications or follow-up. • Maintain and update customer master data for all industrial customers including contact details, email ids, etc., ensuring accuracy and completeness. • Coordinate the generation of new customer codes with the EDP team (IT team) and following up with the sales team to resolve any internal queries. • Provide backend operational support to the OEM sales team by coordinating pricing (quarterly), agreements, and commercial terms. 5. Reporting & MIS • Maintain MIS for customer price revisions, ensuring all changes are accurately recorded and communicated. • Handle additional freight claims for CFAs when required, ensuring proper documentation and timely resolution. • Prepare and maintain regular reports on OEM sales, volume achievements, forecast vs actuals, primary & secondary sales data. 6. Compliance & Data Integrity • Ensure all operational activities comply with company policies and maintain high standards of data integrity and confidentiality. Key Result Areas • Timely Reports & Dashboards • Flawless Coordination • Followups • Data Management • Stock management at depots Technical Skills • Proficiency in Advanced Excel and Powerpoint • Knowledge of SAP (SD/MM) or equivalent ERP system • Proficiency in sales dash boarding tools Behavioural Skills • Good communication • Attention to detail • Process orientation • Ability to handle multiple priorities