SAS Administrator

• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
• Provide support for global PSD/Partner delivered ETL and automations.
• Ability to join and drive MI calls in coordination with various teams within CIS and with customer vendors.
• Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
• Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
• Configure, manage, monitor, and debug mid-tier software.
• Manage, monitor, and maintain container-based applications deployed in cloud container services.
• Develop tools and software to manage SAS and third-party software.
• Diagnose, document, report, and resolve system problems.
• Work directly with external customers and interface with other support teams and vendors.
• Mandatory - 24x7 Shift working as per business demand.
• Mandatory - Participate in a 24x7x365 on-call rotation.

• Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
• Serve as technical escalation support for other team members.
• Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.

• Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related field.
• 7+ years of technical experience including:
  • 4+ Years of experience in SAS Administration, Deployment, integration
  • 1+ years of experience with Kubernetes / CaaS
  • 2+ years of experience Enterprise Platform Support
  • 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
  • 3+ years of experience with UNIX or Linux supporting enterprise class applications.

• Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
• Installing, using and administrating SAS software and solutions
• Programming in SAS- Good to have
• Deploying and managing JavaEE web application.
• Ability to travel up to 10% of the time.
• Experience with Python, Ansible or Kubernetes
• Scripting experience (bash, PowerShell, etc.)
• Java or Web development experience

Why SAS

We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.

Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.

SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.