SAP Project Manager

Job Description

Responsibilities Plan and execute transition & operations of customers into the AMS service Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing Lead the involved delivery units and make sure transition is done in budget, time and quality Constant improvement of the SAP AMS transition management methodology and set the global standards Development & Implementation of quality plans for AMS customers and delivery partners Solution design for complex AMS proposals Escalation Management - De-escalate critical customer situations SDM to drive Projects and Application Support & Maintenance portfolio - SAP, Custom Apps, SaaS and Mobility portfolio for a utility customer Support pipeline generation, qualification, opportunity management and Deal closure Be a coach to other team members Overall responsible for end-to-end management of projects / Services in the span of control. Qualifications 10+ years of experience in Managing Projects/Programs Required Skills Strong Project Management skills ( ITIL v3 certified / Experience in SAP consulting / Managing SAP projects Strongly focused on quality, customer success and driven by results Relevant experience in the delivery of Outsourcing, AMS and Hosting engagements Working in virtual teams and global environments Customer-centric acting Excellent relationship management Excellent presentation, communication, and moderator skills Analytical thinking and decision making ability Strong leadership, facilitation, negotiation, mentoring and personnel management skills Good understanding of SAP’s strategy, products, services and organizational structure Show more Show less