SAP Monitoring Lead

KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world - escalators and elevators - with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.

KONE's vision is to create the Best People Flow experience by providing ease, effectiveness and experience to our customers and users. In line with our strategy, Sustainable Success with Customers, we will focus on increasing the value we create for customers with new intelligent solutions and embed sustainability even deeper across all of our operations. By closer collaboration with customers and partners, KONE will increase the speed of bringing new services and solutions to the market.

Kone Monitoring Operations Centre is continuously thriving to make high availability possible for Digital and IT functions in KONE. With this vision, we are expanding our team, and we are looking for a SAP Monitoring Lead with 5+ years of experience in SAP.

Job Title - KMOC- SAP Monitoring Lead

Monitoring Lead is responsible for overseeing the performance, availability, and reliability of systems, applications, and infrastructure. The role involves setting up monitoring frameworks, analyzing performance data, identifying issues or anomalies, and coordinating with relevant teams to ensure quick resolution. The Monitoring Lead ensures proactive detection of incidents and drives improvements in system observability.

Main responsibilities

• Lead the SAP Monitoring function across multiple SAP landscapes (S/4HANA, CPI, BTP, PI/PO, etc.).
• Design and implement monitoring and alerting strategies using SAP Cloud ALM, SAP Solution Manager, and Interface Monitoring tools.
• Analyze system performance and trends to proactively prevent incidents and minimize downtime.
• Integrate SAP monitoring data into Splunk for enhanced visualization, correlation, and alerting.
• Automate incident creation workflows using ITSM tools (e.g., ServiceNow) via webhooks or integrations.
• Collaborate with Basis, Application, and Infrastructure teams to optimize alert thresholds and resolution workflows.

Documentation & Knowledge Sharing

• Maintain technical documentation for the onboarded application
• Maintain SAP monitoring-based SOP and ensure frequently updated
• Lead internal knowledge-sharing sessions or tech talks.

Required Skills and Experience

• 4-6 years of overall SAP BASIS and technical experience, with at least 3+ years in SAP Solman or Operations.
• Good knowledge of SAP Cloud ALM (Health Monitoring, Integration & Job Monitoring).
• Experience with SAP Solution Manager (Technical Monitoring, Interface Monitoring, EEM).
• Familiarity with SAP BTP, CPI, and Integration Suite monitoring concepts.
• Understanding of ITSM processes and integration with monitoring tools (e.g., ServiceNow, Jira).
• Strong analytical and troubleshooting skills.
• Basic scripting or automation experience (Power Automate, Python, or Shell) is an advantage.

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