SAP Hybris consultant,Sr

SAP CX Senior Consultant

We are seeking an experienced SAP CX Senior Consultant to join our Application Management Services (AMS) team. The ideal candidate will have a strong background in SAP Customer Experience (SAP CX) solutions (such as SAP C/4HANA, SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, or SAP Service Cloud) and proven experience in delivering high-quality support, maintenance, and enhancements for complex SAP CX landscapes.

• 6 to 8 years of experience in SAP Commerce Cloud/Hybris
• Strong hands-on experience in:
  • Customizing SAP Commerce Cloud (Hybris) based e-Commerce Applications
  • Hybris CMS and e-commerce suite (WCMS, Solr, HMC, CMS & Product Cockpit, Admin Console, Cron Jobs, Catalogues, Categories, Products)
• Excellent knowledge in SAP Commerce Cloud (Hybris) core concepts and commerce concepts, development of extensions and add-ons
• Hybris Upgrade from older version to new version including Solr upgrade
• Solid knowledge of web technologies such as Java, J2EE Application Servers, Spring, Portal Applications and Standards, Content Management Systems, JavaScript and XML technologies
• Expertise with Hybris integration experience, including Order Replication, Product Catalog, Pricing master integration, etc.
• Experience on Git and Devops

Key Responsibilities:

AMS Support & Incident Management

- Monitor, analyze, and resolve issues in SAP CX applications, ensuring adherence to defined Service Level Agreements (SLAs).

- Lead root-cause analysis to prevent recurring incidents, providing permanent fixes and improvements.

2. Configuration & Enhancement

- Configure, enhance, and optimize SAP CX modules (Marketing, Commerce, Sales, Service) based on business requirements and best practices.

- Develop functional specifications and guide technical teams on custom developments, integrations, and interfaces.

3. Collaboration & Stakeholder Engagement

- Collaborate with cross-functional teams, including SAP Basis, Infrastructure, and Development, to ensure seamless system operation and solution delivery.

- Engage with business stakeholders to gather requirements, present solution options, and manage expectations regarding timelines and deliverables.

4. Continuous Improvement

- Identify opportunities for process enhancements, automation, and performance optimization in SAP CX solutions.

- Provide proactive recommendations to improve system usability, reliability, and efficiency.

5. Documentation & Knowledge Sharing

- Maintain clear and comprehensive documentation of system configurations, enhancements, and operational procedures.

- Mentor and guide junior team members on SAP CX best practices and troubleshooting techniques.

6. Release Management & Testing

- Contribute to release planning, coordinate functional and regression testing, and ensure changes are approved before deployment to production.

- Prepare test scenarios, manage test data, and verify successful deployment of new features/enhancements.