SAP Hybris consultant,Sr

Role Overview: As a SAP CX Senior Consultant in our Application Management Services (AMS) team, you will be responsible for delivering high-quality support, maintenance, and enhancements for complex SAP CX landscapes. Your strong background in SAP Customer Experience solutions and hands-on experience in SAP Commerce Cloud/Hybris will be essential for this role. Key Responsibilities: - AMS Support & Incident Management: Monitor, analyze, and resolve issues in SAP CX applications, ensuring adherence to defined Service Level Agreements (SLAs). Lead root-cause analysis to prevent recurring incidents and provide permanent fixes and improvements. - Configuration & Enhancement: Configure, enhance, and optimize SAP CX modules (Marketing, Commerce, Sales, Service) based on business requirements. Develop functional specifications and guide technical teams on custom developments, integrations, and interfaces. - Collaboration & Stakeholder Engagement: Collaborate with cross-functional teams to ensure seamless system operation. Engage with business stakeholders to gather requirements, present solution options, and manage expectations regarding timelines and deliverables. - Continuous Improvement: Identify opportunities for process enhancements, automation, and performance optimization in SAP CX solutions. Provide proactive recommendations to improve system usability, reliability, and efficiency. - Documentation & Knowledge Sharing: Maintain clear documentation of system configurations and operational procedures. Mentor junior team members on SAP CX best practices and troubleshooting techniques. - Release Management & Testing: Contribute to release planning, coordinate testing, and ensure changes are approved before deployment to production. Prepare test scenarios, manage test data, and verify successful deployment of new features/enhancements. Qualification Required: - 6 to 8 years of experience in SAP Commerce Cloud/Hybris - Strong hands-on experience in customizing SAP Commerce Cloud (Hybris) based e-Commerce Applications - Excellent knowledge in SAP Commerce Cloud (Hybris) core concepts and commerce concepts - Expertise with Hybris integration experience, including Order Replication, Product Catalog, Pricing master integration - Experience with web technologies such as Java, J2EE Application Servers, Spring, Portal Applications, Content Management Systems, JavaScript, and XML technologies - Experience on Git and Devops,