Job
Description
We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases - Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems Incident Management : - Monitor and manage incident tickets related to SAP Fieldglass - Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs - Collaborate with SAP and third-party vendors to resolve complex incidents and bugs User Support & Training : - Provide L2/L3 support to end-users and super users - Handle user access, role creation, and permission-related tasks within Fieldglass - Conduct user training sessions and create knowledge articles, user guides, and SOPs - Support user acceptance testing (UAT) and post-go-live activities Required Skills : - 4+ years of hands-on experience in SAP Fieldglass with minimum 1 full-cycle implementation - Strong knowledge of SAP Fieldglass modules : CWM, SOW, Services Procurement - Experience with integration of Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS systems - Proficiency in ticketing tools (ServiceNow, Remedy, etc.) for incident management - Strong analytical and problem-solving skills - Excellent communication and stakeholder management skills Preferred Skills : - Experience working in Managed Services or Support Projects - Knowledge of Master Data Management and Workflow Management in Fieldglass - SAP Fieldglass Certification is an added advantage Educational Qualifications : - Bachelors degree in Computer Science, Information Systems, HR, or related field - SAP Fieldglass training or certification preferred.
