SAP FI & Travel and Expenses Management

Role Overview: You will be responsible for managing the first line SAP support in SAP FI Module & SAP Travel & Expense to ensure uninterrupted 18X7 support coverage. Your role will involve monitoring support activities such as call logging, chat box resolution, and closure following the British Council Incident Handling Procedures. Additionally, you will need to have knowledge about vendor management, vendor creation in SAP, and Concur Application. You will be monitoring support on SAP Travel & Expense for British Council Users, providing assistance on unpaid claims of Concur to customers, handling Travel & Expense related queries, and managing Line Management update requests in SAP FI & Travel Expense. It is essential to have a good understanding of cash journal park and post, as well as ensuring SLA adherence and embedding Quality Management principles in the process. Lastly, you will be responsible for managing the team's performance and reporting non-compliances as per the guideline. Key Responsibilities: - Manage (18 x 7) first line SAP Support and maintain uninterrupted 18X7 support coverage in SAP FI Module & SAP Travel & Expense - Monitor support activities such as call logging and Chat box, resolution & closure as per British Council Incident Handling Procedures - Have knowledge about the Vendor Management related query - Have knowledge about the Vendor Creation in SAP - Knowledge in Concur Application - Monitor support on SAP Travel & Expense to British Council Users - Give assistance on unpaid claims of Concur to customers - Handle Travel & Expense related queries from customers - Take care of Line Management update requests in SAP FI & Travel Expense - Take care of cash journal and Petty cash related queries - Good knowledge of cash journal park and post - Monitor the SLA adherence - Embedding Quality Management principles in the process - Manage performance of the team and report non-compliances as per the guideline Qualifications Required: - 2 to 4 years of experience in SAP FI & Travel and Expenses Management - Proficiency in SAP FI Module & SAP Travel & Expense - Strong understanding of vendor management, vendor creation in SAP, and Concur Application - Knowledge of cash journal park and post - Experience in monitoring SLA adherence and performance management of teams Role Overview: You will be responsible for managing the first line SAP support in SAP FI Module & SAP Travel & Expense to ensure uninterrupted 18X7 support coverage. Your role will involve monitoring support activities such as call logging, chat box resolution, and closure following the British Council Incident Handling Procedures. Additionally, you will need to have knowledge about vendor management, vendor creation in SAP, and Concur Application. You will be monitoring support on SAP Travel & Expense for British Council Users, providing assistance on unpaid claims of Concur to customers, handling Travel & Expense related queries, and managing Line Management update requests in SAP FI & Travel Expense. It is essential to have a good understanding of cash journal park and post, as well as ensuring SLA adherence and embedding Quality Management principles in the process. Lastly, you will be responsible for managing the team's performance and reporting non-compliances as per the guideline. Key Responsibilities: - Manage (18 x 7) first line SAP Support and maintain uninterrupted 18X7 support coverage in SAP FI Module & SAP Travel & Expense - Monitor support activities such as call logging and Chat box, resolution & closure as per British Council Incident Handling Procedures - Have knowledge about the Vendor Management related query - Have knowledge about the Vendor Creation in SAP - Knowledge in Concur Application - Monitor support on SAP Travel & Expense to British Council Users - Give assistance on unpaid claims of Concur to customers - Handle Travel & Expense related queries from customers - Take care of Line Management update requests in SAP FI & Travel Expense - Take care of cash journal and Petty cash related queries - Good knowledge of cash journal park and post - Monitor the SLA adherence - Embedding Quality Management principles in the process - Manage performance of the team and report non-compliances as per the guideline Qualifications Required: - 2 to 4 years of experience in SAP FI & Travel and Expenses Management - Proficiency in SAP FI Module & SAP Travel & Expense - Strong understanding of vendor management, vendor creation in SAP, and Concur Application - Knowledge of cash journal park and post - Experience in monitoring SLA adherence and performance management of teams