SAP CX Business Systems Analyst

SAP CX Business Systems Analyst

SAP CX Business Systems Analyst

Responsibilities

• Facilitate conversations to assess requirements

  , define scope, and recommend best practices for SAP CX.

• Conduct workshops and design sessions

  to help clients fully utilize the functionality of their SAP CX products.

• Provide guidance and support for the transition to SAP Service Cloud and FSM modules and SAP S/4HANA

  , leveraging knowledge of new features and capabilities.

• Collaborate with cross-functional teams

  , including developers, architects, and project managers, to deliver scalable and reliable SAP CX solutions.

• Provide a business process engineering perspective

  during design review for projects.

• Document all Best Known Methods (BKMs)

  and provide support as needed.

• Prepare test plans, training documents, and conduct User Acceptance Testing (UAT)

  during project roll-outs.

Skills

• 6+ years of hands-on configuration experience in SAP CRM on-Prem / SAP C4C / SAP Service or Sales Cloud Modules.

  Experience in SAP Service and FSM modules is a plus.

• Two full-cycle implementations and configuration of SAP CX modules.

• B2B integration experience between SAP and 3rd party applications.

• SAP certification in SAP Service Cloud, FSM, and SAP S/4HANA.

• Working knowledge of SAP CRM and Middleware interaction between SAP SD/CRM is a plus.
• Cross-functional knowledge and interaction points between CRM and ECC SD modules.

• Strong experience in leading and conducting requirements gathering sessions

  with end customers.

• Excellent communication skills

  (high-level English, oral and written) for peer and senior-level management interactions.
• Demonstrated accomplishments under challenging situations and constraints.

Qualifications

• Bachelor's Level Degree; or Master's Level Degree.