SAP CRM (MT412ST RM 3384)

Position: SAP CRM (MT412ST RM 3384)

SAP CRM

Experience in business process definition, requirements definition, solution architecture

Experience with writing Functional Specs for RICEFW

Strong interpersonal, oral, presentation, and written communication skills.

Excellent Project Management skills

Proven ability to estimate & manage a portfolio of projects

Strong interpersonal, oral, presentation, and written communication skills.

Ability to work seamlessly with business stakeholders in a demanding, dynamic environment.

Extensive domain knowledge in the Spares sales Order Management space for a manufacturing company.

Very familiar with Part returns, Logistics & Procurement integration and financial integration.
Individual Accountabilities:

Strong results orientation (driving to deadlines, project goals, etc.).

Document clear and complete requirements for solutions of any scope and complexity.

Provide functional knowledge of SAP systems and data.

Implement necessary configuration within SAP CRM to meet business requirements

Ensure proper documentation is created for all projects/changes.

Need to have minimum 1 implementation and 2 support Projects related to SAP CRM sales/ Service

SKILLS Required

SAP CRM Service Management Experience (especially Service Case management)

Web UI, Fiori / UI5, ALE /IDOCs, LSMW, RFC Interfaces

Business Process knowledge:

Field Service / Service Contracts / Entitlements / Service Orders / Returns / Repairs

SAP Functionality:

Functional Locations, Labor Confirmations / Installed Base, Serial Numbers, Equipment, iObjects

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