Sap Crm Functional Consultant

Capgemini

6 - 11 years

20 - 32 Lacs

Pune Bengaluru Mumbai (All Areas)

Posted:1 week ago| Platform:

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Skills Required

CRM Process Expertise Integration Capabilities Data Analytics & Reporting

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Conduct detailed business analysis and
Fit-Gap assessments
for sales, service, and marketing domains
Convert business requirements into
functional specifications
and configuration blueprints
Configure and enhance SAP CRM modules and functionalities across
Sales
,
Service
,
Marketing
, and
Interaction Center
Support CRM integration with SAP and non-SAP systems, managing
data replication
,
customer master data
, and
middleware settings
Develop and execute test scenarios for
unit
,
integration
, and
user acceptance testing
; document results and corrective actions
Lead
user training sessions
and provide functional support for CRM-related queries
Monitor system performance and propose enhancements aligned with evolving business strategies
Stay current on SAP CRM version updates and recommend relevant
process optimization initiatives

Preferred candidate profile

Minimum
6+ years of hands-on experience
in SAP CRM implementations and support
Proven track record as a
Functional Consultant
(not end-user), with deep involvement in
requirement gathering
,
process mapping
, and
solution design
Strong expertise in
SAP CRM modules
including
Sales
,
Service
,
Marketing
, and
Interaction Center
Demonstrated experience in
SAP S/4HANA integration
, especially in aligning CRM processes with core modules like SD, MM, and FI
Proficient in
Web UI configuration
,
BOL/GenIL modeling
, and
Application Enhancement Tool (AET)
Skilled in
middleware configuration
,
data replication
, and
customer master data harmonization
Experience in
Fit-to-Standard workshops
,
UAT coordination
, and
cutover planning
Ability to design and deliver
CRM analytics
using tools like
SAP BW
,
SAP Analytics Cloud
, or
BusinessObjects
Excellent communication and stakeholder management skills, with experience in
cross-functional collaboration
SAP certification in CRM or S/4HANA (preferred but not mandatory)
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