Job
Description
Role Overview: As a Senior SAP BASIS Engineer at SAP, you will play a crucial role within the SAP ECS Regional Delivery team. You will act as a trusted advisor to safeguard and optimize strategic customers" investments in SAP Enterprise Cloud Services. It is essential to have a strong technical background and a customer-first mindset to excel in this role. Your responsibilities will include ensuring quality service delivery, achieving service KPIs and SLAs, handling escalations, driving initiatives for operational improvement, conducting performance assessments, collaborating with various teams, monitoring system performance, performing root cause analysis, and implementing continuous improvement initiatives. Key Responsibilities: - Ensure quality service delivery for strategic customers - Achieve service KPIs and SLAs - Handle escalations and drive initiatives for operational improvement - Conduct performance assessments and collaborate with various teams - Monitor system performance, perform root cause analysis, and implement continuous improvement initiatives Qualifications Required: - 7+ years of experience in Technical Operations in ABAP/JAVA/HANA/DB2 - Practical knowledge of SAP technologies - Experience in service and problem management - Bachelor's degree in Computer Science, Engineering, or Information Technologies Management - Professional certifications in SAP BASIS, Business Object, PMP, and ITIL are preferred - Cloud knowledge and experience with public cloud domains like Microsoft Azure, AWS, and GCP will be beneficial for this role Additional Details: At SAP, we foster a culture of inclusion, focus on health and well-being, and offer flexible working models to ensure that every individual, regardless of background, feels included and can perform at their best. As a purpose-driven and future-focused company, we value diversity and invest in our employees" personal development. We are committed to equal employment opportunities and provide accessibility accommodations for applicants with disabilities. In conclusion, SAP is looking for a dedicated Senior SAP BASIS Engineer who is passionate about delivering exceptional service to customers, driving continuous improvement, and contributing to the success of SAP's cloud solutions. If you are interested in joining a dynamic and inclusive team, apply now and bring out your best at SAP.,
