Position Overview We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team in Pune. This full-time position offers an exciting opportunity to work in a fast-paced environment within the international BPO sector. As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and retention by providing exceptional support to our clients. With an annual salary of 6,00,000, this position is ideal for individuals with a passion for helping others and a desire to grow their careers in customer service. Key Responsibilities Provide outstanding customer support through various communication channels, including phone, email, and chat. Handle customer inquiries and resolve issues efficiently while maintaining a high level of professionalism. Engage with customers to understand their needs and provide tailored solutions to enhance their experience. Work collaboratively with team members to achieve retention goals and improve overall service quality. Document customer interactions and feedback accurately in the system for future reference. Participate in training sessions and workshops to enhance product knowledge and customer service skills. Adhere to company policies and procedures while maintaining compliance with industry standards. Qualifications The ideal candidate for the Customer Support Specialist position will possess the following qualifications: Minimum of 1 year to 5 years of experience in a customer support role, preferably in an international call center or BPO environment. Strong understanding of US processes and customer service best practices. Excellent communication skills, both verbal and written, with the ability to engage effectively with customers. Proficient in handling customer retention strategies and resolving conflicts amicably. Ability to work night shifts and adapt to a flexible schedule. Strong problem-solving skills and a customer-centric mindset. Ability to work on-site in Pune and collaborate with a diverse team. If you are a motivated individual looking to make a difference in the customer support landscape, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and contributing to our mission of customer satisfaction. We look forward to welcoming you to our team! Number of Positions Opened: 10 This job is provided by Shine.com