About Sammaan Capital Limited Sammaan Capital Limited (SCL), formerly known as Indiabulls Housing Finance Limited (IBHFL), is a leading mortgage-focused non-banking financial company (NBFC) regulated by the Reserve Bank of India (RBI). With a proven track record, we have successfully served over 1.5 million satisfied customers and hold an 'AA' rating from top agencies such as CRISIL and ICRA. Our extensive network of over 200 branches provides quick, convenient, and competitively priced home loans, particularly in the affordable housing segment. In addition to home loans, we offer financing solutions to MSMEs and small businesses for their working capital needs. Our flagship product, Samriddhi Loans, is designed for urban residents looking to purchase homes in emerging smart city projects. These loans focus on affordable housing, ensuring easy access to financing for individuals and families seeking properties in modern, well-planned urban developments. With competitive interest rates and flexible tenures, our Samriddhi Loans cater to diverse financial needs, backed by a streamlined application process for timely access to funds. Furthermore, we provide special provisions to assist first-time home buyers in navigating the purchasing process. Through our innovative offerings, Sammaan Capital Limited is committed to fostering growth in urban areas and supporting individuals on their journey toward home ownership. Key Responsibilities Develop and implement effective sales strategies tailored to the regional market to drive growth and achieve sales targets. Manage, mentor, and motivate a team of sales executives to maximize their performance and ensure high levels of customer satisfaction. Conduct thorough market research and analysis to identify new business opportunities and understand competitive dynamics. Build and maintain strong relationships with key clients, stakeholders, and partners in the region. Track and analyze sales performance metrics, adjusting strategies as needed to optimize results. Work closely with other departments, including marketing and operations, to ensure alignment and support for sales initiatives. Provide ongoing training and support to sales team members to enhance their skills and knowledge of products and services. Prepare and present regular reports on sales performance and market insights to senior management. Qualifications Bachelor’s degree in Business Administration, Finance, or a related field; MBA preferred. 8-10 years of experience in sales management, preferably in the financial services or mortgage industry. Proven track record of achieving sales targets and driving business growth. Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze data and market trends to make informed decisions. Proficiency in CRM, Celusion. Show more Show less

Job Summary: The Call Centre Training Manager is responsible for developing, implementing, and overseeing training programs for call centre staff to ensure high levels of service quality and customer satisfaction. This role involves assessing training needs, designing training materials, conducting training sessions, and evaluating the effectiveness of training programs. Role & Responsibilities: 1. Training Program Development: • Design and develop comprehensive training programs for new hires and ongoing training for existing staff. • Create training materials, manuals, and resources that align with company policies and procedures. 2. Needs Assessment: • Conduct regular assessments to identify training needs and skill gaps within the call centre team. • Collaborate with team leaders and management to align training initiatives with business objectives. 3. Training Delivery: • Facilitate engaging training sessions using various instructional techniques, including workshops, e-learning, and on-the-job training. • Ensure that all new employees receive thorough onboarding training and mentorship. 4. Performance Evaluation: • Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. • Adjust training methods and content based on participant feedback and performance outcomes. 5. Coaching and Mentorship: • Provide ongoing coaching and support to call centre agents to enhance their skills and performance. • Foster a culture of continuous learning and professional development within the team. 6. Reporting and Analysis: • Maintain records of training activities, attendance, and performance evaluations. • Prepare reports on training effectiveness and employee performance for management review. 7. Compliance and Standards: • Ensure that all training programs comply with industry regulations and company policies. • Stay updated on industry trends and best practices in call centre operations and training methodologies. Qualification and Skills: 1. Demonstrated 6+ years of experience in BFSI industry, including knowledge of mortgage products. 2. Bachelor’s degree in Human Resources, Business Administration, Education, or a related field. 3. Readiness to travel as required within the region. 4. Proven experience in training and development, preferably in a call centre environment. 5. Strong knowledge of call centre operations, customer service principles, and performance metrics. 6. Excellent presentation, communication, and interpersonal skills. 7. Ability to design engaging training content using various instructional methods. 8. Proficient in using learning management systems (LMS) and other training tools. 9. Strong analytical skills to assess training effectiveness and employee performance. Requirements & Skills: 1. Demonstrates high energy and meticulous attention to detail, consistently meeting deadlines promptly 2. Learning and development managers work closely with human resources staff, management and executive leadership to implement adult learning and learning and development at all levels within the organization. 3. Since they mostly operate out of human resource departments, learning and development managers must have a basic understanding of human resources strategy, principles and functions. 4. Industry knowledge consists of understanding adult learning theory and techniques, employee development trends, technology-based learning and development methods and best practices 5. Leadership skills they exhibit in doing so is a requirement in implementing in-house learning and development for other supervisors and managers. 6. Verbal communication skills are at the foundation of functional expertise for learning and development managers. The ability to facilitate focus group discussions, conduct classroom learning sessions, seminars and workshops are skills any learning and development manager should have. Public speaking capabilities — sometimes referred to as platform skills — are an essential component of a learning and development manager’s skills. 7. Experience with e-learning platforms and virtual training delivery. 8. Familiarity with customer relationship management (CRM) software. Show more Show less

We are looking for a highly motivated and experienced Assistant General Manager (AGM) for our Contact Centre with a focus on Customer Service. The ideal candidate will possess extensive experience in customer service management within a contact centre environment, demonstrating exceptional leadership skills and a commitment to delivering outstanding customer experiences. The AGM will be responsible for managing daily operations, leading a team of customer service representatives, Team Leaders and developing strategies to enhance service quality and efficiency. Key Responsibilities: 1. Team Leadership: Lead, mentor, and develop a team of customer service representatives to achieve high levels of performance and engagement. Conduct regular performance evaluations, provide feedback, and implement training programs to enhance team skills and knowledge. Foster a positive and collaborative work environment that encourages teamwork and accountability 2. Customer Service Strategy Development: Develop and implement customer service strategies that align with company goals and enhance customer satisfaction, analyse customer feedback and service metrics to identify areas for improvement and implement corrective actions. Collaborate with other departments to ensure a seamless customer experience across all touchpoints 3. Operational Oversight: Oversee daily operations of the contact centre, ensuring adherence to service level agreements (SLAs) and operational policies. Monitor key performance indicators (KPIs) such as call handling times, resolution rates, and customer satisfaction scores, implementing strategies to improve performance. Manage resource allocation effectively to ensure optimal staffing levels and efficient operations. 4. Customer Relationship Management: Ensure the delivery of exceptional customer service by implementing best practices in customer engagement and support. Address escalated customer issues promptly and effectively, ensuring resolution and customer satisfaction. Build strong relationships with key clients and stakeholders to understand their needs and expectations. 5. Reporting Analysis: Prepare regular reports on customer service performance, team productivity, and customer feedback for senior management. Utilize data analytics to drive decision-making and improve service strategies. 6. Compliance Quality Assurance: Ensure compliance with industry regulations and company policies related to customer service. Implement quality assurance measures to maintain high service standards and continuous improvement. Essential Qualifications and Skills:- Proven track record of improving customer satisfaction metrics and achieving service excellence Strong understanding of customer service principles, practices, and technologies (e.g., CRM systems). Strong analytical skills with the ability to interpret data and make informed decisions In-depth knowledge of mortgage lending regulations, industry best practices, and market trends. Excellent communication, negotiation, and relationship-building skills, with the ability to collaborate effectively with internal and external stakeholders. Proficiency in using sales CRM systems, Microsoft Office applications, and other relevant tools. Bachelor's degree in business administration, finance, or a related field preferred; additional certifications in sales management or mortgage lending are a plus. Show more Show less

A Tele Collection Chief Manager is responsible for overseeing and managing a team of tele collection officers/Team Leaders to ensure effective debt recovery and adherence to company policies and regulatory guidelines. They provide leadership, guidance, and support to their team while implementing strategies to optimize collection efforts and achieve performance targets. Key Responsibilities: 1. Team Leadership: Provide leadership and direction to a team of tele collection agents, including recruitment, training, coaching, performance evaluation, and career development. 2. Strategy Development: Develop and implement collection strategies, policies, and procedures to maximize debt recovery while maintaining compliance with relevant laws and regulations. 3. Performance Management: Monitor team performance metrics, including collection rates, call quality, and compliance measures, and take corrective actions as needed to ensure targets are met or exceeded. 4. Training and Development: Conduct regular training sessions and provide ongoing coaching and feedback to agents to enhance their collection skills, negotiation techniques, and customer service abilities. 5. Resource Allocation: Allocate resources effectively to prioritize high-value accounts and optimize collection efforts, considering account aging, payment history, and other relevant factors. 6. Quality Assurance: Implement quality assurance processes to ensure that collection activities are conducted ethically, professionally, and in compliance with company policies and regulatory requirements. 7. Reporting and Analysis: Generate reports on team performance, collection trends, and key metrics to track progress, identify areas for improvement, and make data-driven decisions to optimize collection strategies. 8. Customer Relationship Management: Foster positive relationships with customers by resolving escalated issues, addressing complaints, and ensuring that collection activities are conducted with integrity and respect. 9. Stakeholder Communication: Communicate regularly with senior management, stakeholders, and other departments to provide updates on collection activities, discuss challenges, and collaborate on solutions to improve overall performance. Essential Qualifications and Skills:- Proven experience in debt collection management or a related field, with a track record of achieving collection targets and leading high-performing teams. Strong leadership and people management skills, with the ability to motivate, inspire, and develop team members to achieve their full potential. Excellent communication, negotiation, and problem-solving abilities, with a customer-focused approach to debt recovery. In-depth knowledge of debt collection laws, regulations, and best practices, including DRA and other compliance requirements. Analytical mind-set with the ability to interpret data, identifies trends and makes strategic recommendations for process improvements. Proficiency in using collection software/systems, Microsoft Office applications, and other relevant tools. Additional certifications in debt collection or management are a plus. Show more Show less

We are seeking an experienced and dynamic Assistant General Manager (AGM) for our Contact Centre Tele Sales division. The ideal candidate will have a proven track record in tele sales management, exceptional leadership skills, and a passion for driving sales performance. The AGM will oversee daily operations, manage a team of sales agents, and implement strategies to achieve sales targets while ensuring high levels of customer satisfaction. Key Responsibilities: 1. Team Leadership: Lead and manage a team of tele sales representatives and Team Leaders. Focused on mortgage sales to direct and indirect channels, including recruitment, training, performance evaluation, and career development. 2. Sales Strategy: Develop and implement sales strategies and tactics to drive mortgage sales growth, increase market share, and achieve revenue targets. 3. Process Optimization: Continuously review and optimize sales processes, workflows, and technologies to improve efficiency, productivity, and customer experience. 4. Compliance Management: Ensure compliance with all relevant industry regulations, including mortgage lending laws, consumer protection regulations, and internal policies. 5. Performance Management: Monitor team performance metrics, including sales KPIs, conversion rates, and customer satisfaction scores, and take corrective actions as needed to achieve targets. 6. Training and Development: Provide ongoing training, coaching, and feedback to sales team members to enhance their sales skills, product knowledge, and customer service capabilities. 7. Relationship Management: Build and maintain relationships with key stakeholders, including mortgage lenders, real estate agents, and third-party service providers, to support sales initiatives and drive business growth. 8. Reporting and Analysis: Generate reports and analyse sales data to track performance, identify trends, and make data-driven decisions to improve sales effectiveness and efficiency. 9. Customer Service Excellence: Ensure that sales team members deliver exceptional customer service throughout the mortgage sales process, fostering positive relationships with customers and promoting customer loyalty. 10. Budget Management: Manage departmental budgets, expenses, and resource allocation effectively to maximize ROI and achieve financial targets. Essential Qualifications and Skills:- Proven experience in sales management, preferably in the mortgage or financial services industry, with a track record of driving sales growth and leading high-performing teams. Strong leadership and people management skills, with the ability to motivate, inspire, and develop team members to achieve their full potential. In-depth knowledge of mortgage lending regulations, industry best practices, and market trends. Excellent communication, negotiation, and relationship-building skills, with the ability to collaborate effectively with internal and external stakeholders. Analytical mind-set with the ability to interpret sales data, identify opportunities, and make strategic recommendations for business improvement. Proficiency in using sales CRM systems, Microsoft Office applications, and other relevant tools. Bachelor's degree in business administration, finance, or a related field preferred; additional certifications in sales management or mortgage lending are a plus. Show more Show less

Regulatory Compliance: Ensure that the Company’s operations comply with all applicable RBI regulations, including those related to capital adequacy, asset classification, provisioning, liquidity management, and Fair Practices Code. Stay updated on changes in regulatory requirements and disseminate relevant information to the organization. Assist in implementation and maintenance of compliance policies and procedures. Monitor and report on compliance risks. PMLA/KYC Compliance: Ensure adherence to KYC/AML guidelines, including customer due diligence, transaction monitoring, and reporting of suspicious transactions. Identify and report compliance gaps and recommend corrective actions. Monitor the implementation of corrective actions and track their effectiveness. Assistance in preparation of compliance related reports to the RBI and internal management. Automation, Training and Awareness: Assistance in automating systems and processes through a compliance tool Assistance in developing compliance training programs. Regulatory Liaison: Assistance in liasioning with regulatory authorities, including the RBI and others Preparing response to regulatory inquiries and requests for information Facilitate regulatory inspections and audits Maintain records of regulatory communications Qualifications and Skills: Bachelor's degree in finance, law, business administration, or a related field from a reputed university Qualified Company Secretary or Chartered Accountant with a minimum of post qualification experience of 6+ years preferably in the financial services industry, with a focus on NBFC regulations. Good understanding of RBI regulations, PMLA, KYC, and other relevant statutory requirements. Expert analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Strong ethical standards and integrity. Proficient in MS Office Suite. Key Competencies: Attention to detail Strong organizational skills Ability to work under pressure Decision-making ability Interpersonal skills Show more Show less

About Sammaan Capital Limited Sammaan Capital Limited (SCL), formerly known as Indiabulls Housing Finance Limited (IBHFL), is a leading mortgage-focused non-banking financial company (NBFC) regulated by the Reserve Bank of India (RBI). With a proven track record, we have successfully served over 1.5 million satisfied customers and hold an 'AA' rating from top agencies such as CRISIL and ICRA. Our extensive network of over 200 branches provides quick, convenient, and competitively priced home loans, particularly in the affordable housing segment. In addition to home loans, we offer financing solutions to MSMEs and small businesses for their working capital needs. Key Responsibilities Develop and implement effective sales strategies tailored to the regional market to drive growth and achieve sales target Planning & achieving sales targets through a team of Location/Area Managers Higher Login to Approval Ratio. Preparing and designing of steps to develop sales Manage, mentor, and motivate a team of sales executives to maximize their performance and ensure high levels of customer satisfaction Conduct thorough market research and analysis to identify new business opportunities and understand competitive dynamics Build and maintain strong relationships with key clients, stakeholders, and partners in the region Track and analyze sales performance metrics, adjusting strategies as needed to optimize results Work closely with other departments, including marketing and operations, to ensure alignment and support for sales initiatives Imparting training to new recruits /FOS on product/ changes in the product policies, refresher trainings and creating awareness on product and market Understanding of Prime HL, LAP Affordable Home loan product is a must. Ability to develop and manage large team setting up and setting up direct distribution network in region Prepare and present regular reports on sales performance and market insights to senior management. Qualifications Bachelors degree in Business Administration, Finance, or a related field; MBA preferred 8-12 years of experience in sales management, preferably in the financial services or mortgage industry Proven track record of achieving sales targets and driving business growth Strong leadership and team management skills Excellent communication, negotiation, and interpersonal skills Ability to analyze data and market trends to make informed decisions Proficiency in CRM, Celusion Competencies Meeting Sales Goals Motivation for Sales Performance Management Building Relationships Emphasizing Excellence Negotiation, Results Driven Sales Planning, Managing Profitability Show more Show less

Role & Responsibilities: Drafting, vetting, opinion and negotiations on third party service provider agreements, MOU's, contracts, NDA's, consultancy agreements etc. related to insurance, operations, marketing, compliance, HR, DSA, BA, telecom, etc.; Drafting, vetting, opinion and negotiations on agreements, MOU's, contracts related to Information Technology outsourcing, procurement, integration, security, etc.; Drafting, vetting, opinion and negotiations on lease deeds, leave & license agreements, maintenance agreements, termination notices, etc. in relation to lease properties; Drafting, vetting, opinion and negotiations on security services agreements, housekeeping, gensets, warehouses, interior works agreements, co-work space agreements etc.; Drafting, vetting and amendment of loan agreement and loan documents such as guarantee deeds, mortgage deeds, indemnities, letters, as per applicable laws, from time to time; Drafting, vetting, opinion and negotiations on documentation related to DA under CLM transactions i.e. Deed of Assignment, Power of Attorney, Indemnities, if any, etc.; Drafting and sharing final (clean copy) of each bank-wise formats of Deed of Assignments, Power of Attorney's during the transaction; procurement of Stamp papers for each and every DA under CLM Transactions; nomination of authorized persons for signing the DOA under CLM; To maintain a centralised repository of all signed DOAs since the inception of CLM To maintain a centralised repository of all signed original documents of Master Co-Lending Agreements, Service Agreements, Escrow Agreements, etc. since the inception of CLM To actively assist and nominate the FPR for resolutions of legal queries raised by CLM Partners Conducting due diligence of immovable properties being offered as security and leasehold properties by perusal of all relevant title deeds and preparing the reports/ opinion Rendering opinion on legal aspects wherein discrepancies has been observed in the transaction Issuance of legal notices, replies to customer complaints and legal notices, Issuance of appropriate replies to the customer complaints marked to the regulatory authorities and clarification to any queries/ escalations (including requests for reconsideration of customer complaints) received from the regulatory authorities; To continuously track, monitor, follow-up and resolve PDD's Legal Research and opinion on various matters including but not limited to latest developments on stamp duty, mortgage laws etc. Drafting and coordinating with the concerned teams for filing Form CHG - 1, Form CHG - 4 & conducting ROC Search, as per requirement Maintaining various MIS's in relation to the customer complaints, Legal Notices, PDD's etc. Follow-up with the teams in resolution of audit and CLM queries Conducting Legal Training Sessions to the new employee(s);

We are looking for a Professional Executive Assistant with an experience range of 4-10 yrs for our office based out of Sec-53, Gurugram. You are an ideal candidate if you have expertise in :- * Providing administrative assistance to the executives team, including preparing presentations and other documents. * Supporting the C Level Executives by managing calendars, scheduling meetings, and arranging travel logistics. * Handling confidential and sensitive information with the highest discretion and confidentiality. * Facilitating seamless communication and collaboration between the C Level Executive and various departments. * Organizing annual general meetings, board meetings, and other key events by compiling meeting agendas and distributing supporting materials * Managing email correspondence effectively to enhance business processes. * Coordinating and monitoring project timelines and progress, ensuring deadlines were met and documentation was accurate. * Delivering project updates to the executive team to maintain alignment and keeping stakeholders informed.

As a Professional Executive Assistant with 4-10 years of experience, you will be responsible for providing administrative support to the executives team. This includes preparing presentations and other documents to assist in their day-to-day operations. You will play a crucial role in supporting the C Level Executives by managing their calendars, scheduling meetings, and coordinating travel arrangements. Handling confidential and sensitive information will be a key part of your role, and you are expected to maintain the highest levels of discretion and confidentiality at all times. Your ability to facilitate smooth communication and collaboration between the C Level Executive and various departments will be essential for the efficient functioning of the organization. Your responsibilities will also include organizing annual general meetings, board meetings, and other key events. This will involve compiling meeting agendas, distributing supporting materials, and ensuring that all necessary arrangements are made for successful events. Effective management of email correspondence is crucial for enhancing business processes, and you will be expected to handle this task efficiently. Additionally, you will be responsible for coordinating and monitoring project timelines and progress. Ensuring that deadlines are met and documentation is accurate will be a key part of your role. Furthermore, delivering project updates to the executive team to maintain alignment and keeping stakeholders informed will be essential for the successful completion of projects. Your attention to detail and organizational skills will be critical for the smooth functioning of the executive office.,

As a Location Head at Sammaan Capital Limited in Bengaluru, you will play a crucial role in overseeing operations and business development in the designated area. Your responsibilities will include managing a team, ensuring compliance with regulations, and building strong relationships with customers and stakeholders. To excel in this role, you should possess strong leadership and management skills, along with experience in the financial services or related industry. Excellent communication and interpersonal abilities are essential, as well as knowledge of regulatory requirements and compliance. You will need to demonstrate analytical and problem-solving skills, along with the ability to drive business growth and achieve targets. A Bachelor's or Master's degree in Finance, Business Administration, or a related field would be beneficial for this position. Join Sammaan Capital Limited and be a part of a company dedicated to building a more inclusive financial future, where every story is valued, and every dream finds support.,