Salesforce Technical Architect

Role & responsibilities

• Lead the design and architecture of Salesforce solutions, ensuring they meet both business and technical specifications while adhering to Salesforce best practices
• Conduct discovery sessions with stakeholders to identify current gaps and challenges and gather requirements
• Present solutions and architecture to business stakeholders, effectively communicating the benefits and trade-offs of different approaches.
• Collaborate with cross-functional teams during the integration process to ensure seamless implementation of solutions.
• Provide guidance to the development team, ensuring that solutions are implemented according to the design and conduct functional walkthroughs.
• Groom and refine the Salesforce product backlog, in liaison with product owners on the project
• Build user stories with clear acceptance criteria to ensure accurate and complete understanding of requirements
• Create prototypes and proofs of concept as a means of eliciting and defining requirements

Preferred candidate profile

• Bachelors degree in Computer Science or a related field
• At least 10+ years of experience in a leading role in Salesforce projects, 3+ years of experience in designing and implementing Salesforce solutions in complex environments.
• Strong Salesforce solution design experience specifically in the Service cloud and Experience Cloud and the ability to work in an agile manner in order to turn around/develop Solution fast and effectively in a short period of time.
• Proven experience of working in a fast paced environment, supporting the business in its adoption and progressing with solution design/build with sufficient control in place.
• Skilled in Core Salesforce cloud configuration and customisation (Service and Experience), declarative and programmatic Salesforce tooling, and integrating with 3rd party systems.
• Strong presentation, communication (written and verbal) skills, and problem solving skills.
• Partner with development teams to deliver project objectives through iterative delivery by offering expertise in solution design;
• Ensure defined Salesforce CRM architecture roadmap aligns with enterprise standards.
• Analyze new requests and define non-functional requirements and create solution design and architecture.
• Ability to communicate complex ideas in approachable terms tailored for varied audiences
• Ability to independently identify experience challenges
• Ability to lead other UX practitioners
• Proven history of approachable, constructive relationships with UX practitioners, internal stakeholders, and customers
• In-depth knowledge of the Customer Success Customer Support functions
• Following certifications are desirable:

Administrator

Service Cloud Consultant

Sales Cloud Consultant

Salesforce CPQ Specialist

Experience Cloud Consultant

Platform Developer I and II

Platform App Builder

Sharing and Visibility architect

Data architect and Integration Architect

• Strong communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders
• Familiar with Agile methodologies to manage and deliver projects efficiently and effectively