Salesforce Multi-Cloud Administrator

About the Role

We are seeking an experienced Salesforce Multi-Cloud Administrator to manage and optimize Salesforce environments across Sales Cloud, Service Cloud, Loyalty Management, Experience Cloud, and related integrations. The ideal candidate will have a strong technical and functional understanding of Salesforce, with hands-on experience in administration, configuration, automation, and deployment across multiple Salesforce clouds.

Key Responsibilities

• Own and manage all aspects of Salesforce system administration, including configuration, user setup, profiles, permissions, and security settings.
• Administer and optimize multiple Salesforce Clouds — Sales, Service, Loyalty Management, Experience Cloud, and integrations with Marketing Cloud and Data Cloud.
• Design and implement automation solutions using Flow Builder, Process Builder, and Workflow Rules to streamline business processes.
• Manage data models, objects, validation rules, and page layouts to ensure consistency and efficiency.
• Perform data migration and maintenance using tools such as Data Loader and Jetstream.
• Integrate Salesforce with third-party applications via REST/SOAP APIs.
• Collaborate with business and technical teams to gather requirements, prioritize changes, and support project rollouts.
• Support Agile/Scrum delivery by tracking work items, defects, and enhancements using Jira and Confluence.
• Maintain documentation, monitor system health, and manage platform updates and releases.

Required Skills & Experience

• 5–7 years of hands-on experience as a Salesforce Administrator with exposure to multi-cloud environments.
• Proven expertise in Sales Cloud, Service Cloud, Experience Cloud, and Loyalty Management; familiarity with Marketing Cloud and Data Cloud integrations preferred.
• Strong working knowledge of Salesforce automation tools, data migration, user management, and security models.
• Proficiency in REST/SOAP APIs and integration frameworks.
• Experience with Jira, Confluence, and Agile methodologies.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.

Certifications

• Salesforce Certified Administrator (mandatory).
• Additional certifications such as Service Cloud Consultant, Loyalty Management Consultant, or Marketing Cloud Administrator are a plus.

Job Type: Full-time

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Experience:

• Salesforce Marketing Cloud: 5 years (Preferred)

License/Certification:

• Salesforce Certification (Required)

Work Location: In person