Salesforce L2 Support Executive

Job Title: Salesforce L2 Support Executive

Experience Required: 4-5 Years

Job Description:
We are seeking a highly skilled and experienced Salesforce L2 Support Executive to join our team. The ideal candidate will have 4-5 years of experience in providing Level 2 (L2) support for Salesforce applications, troubleshooting technical issues, and ensuring smooth system operations. This role demands strong problem-solving skills, a client-focused mindset, and a solid understanding of Salesforce functionalities and integrations.

Key Responsibilities:

• Provide Level 2 (L2) support for Salesforce applications, addressing and resolving complex issues escalated from L1 support.
• Troubleshoot and resolve user-reported incidents, performance issues, and application bugs in a timely manner.
• Assist in system configurations, workflows, reports, dashboards, and other Salesforce customizations.
• Collaborate with development teams and Salesforce administrators to resolve system defects and deploy enhancements.
• Monitor system performance, identify potential bottlenecks, and recommend improvements to optimize Salesforce functionalities.
• Manage and track support tickets using a ticketing system, ensuring SLAs are met.
• Develop and maintain detailed documentation for support processes, troubleshooting guides, and FAQs.
• Conduct training sessions or provide guidance to L1 support teams and end-users as needed.
• Stay up to date with the latest Salesforce updates, features, and best practices to provide proactive support.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 4-5 years of experience in Salesforce support, with at least 2 years in an L2 support role.
• Strong understanding of Salesforce functionalities, including Sales Cloud, Service Cloud, and custom applications.
• Proficiency in troubleshooting Apex code, Visualforce pages, Lightning Components, and Salesforce integrations.
• Hands-on experience with Salesforce administration tasks like user management, security settings, and data management.
• Familiarity with Salesforce integration tools (e.g., REST/SOAP APIs, MuleSoft, etc.).
• Knowledge of ticketing systems such as ServiceNow or Jira.
• Excellent analytical and problem-solving skills.
• Strong communication skills and ability to work collaboratively with cross-functional teams.
• Salesforce certifications such as Salesforce Administrator or Platform App Builder are a plus.

Note-

Max notice period 15 days

Budget max 30 % raise on the present comp

Job Types: Full-time, Permanent

Pay: From ₹182,772.70 per year

Experience:

• Salesforce L2 Support : 5 years (Preferred)
• L2 support role. : 2 years (Preferred)

Work Location: In person