Salesforce Business Analyst(FinTech)

Role : Salesforce Financial Services cloud Business Analyst/ Consultant

Main Responsibilities

• Work on Salesforce FSC projects as a functional expert in the areas like customer onboarding, customer 360 and case management.
  
• Work with key stakeholders to ensure that To Be end user processes are appropriate, documented and understood by end users and handed over to the tech team.
  
• Ensure a good understanding of all aspects of CRM project, both technical and non-technical.
  
• Requirements engineering: elicit, analyse and validate stakeholder requirements, business requirements and solution requirements (functional and non-functional). To document the requirements in the form of user stories supported with acceptance criteria and to have the ability to elicit requirements ensuring both vertical and horizontal traceability.
  
• Business readiness - Planning and coordinating communications and training to support the Project implementation.
  
• Manage testing and end user training, ensuring training materials are developed and shared.
  
• Own the Salesforce tickets/incidents raised by the end customers and work with the tech support team with the build/resolution.
  

Ideal Candidate

• 4+ years of experience as a Salesforce Financial services cloud Consultant/Business analyst.
  
• Experience in implementing eID&V solutions.
  
• Experience in Financial Services Cloud and Vlocity (Salesforce Industries).
  
• Experience in using tools like Jira and ADO
  
• Experience in Salesforce Lightning, flows, Salesforce security model and other configuration tools in Salesforce.
  
• Experience in working for a bank or a financial service institution.
  
• Salesforce system admin, BA, developer, app builder or omnistudio developer certification is a plus.