KEY RESPONSIBILITIES:

System Administration

• Manage user setup, roles, profiles, permissions, and security settings , and troubleshooting

• Maintain and customize standard and custom objects, fields, record types, page layouts, and validations.

• Perform regular system audits and prepare for Salesforce releases and upgrades.

Reporting & Dashboards

• Create and maintain reports and dashboards to support business decision-making.

• Monitor data quality and implement processes for data cleansing and deduplication.

Process Automation

• Build and maintain advanced automation using Flows (record-triggered, scheduled, screen flows)

• Support business process improvements through declarative tools, testing, and user support

• Provide advanced support to Salesforce users if needed .

• Develop training materials and conduct onboarding sessions for new users .

Integration & App Management

• Assist with integrations between Salesforce and other business systems.

• Evaluate and manage AppExchange applications and third-party tools.

• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities; configure / add new services as necessary.

• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required

Documentation & Compliance

• Maintain system documentation, including configuration changes and user guides.

• Ensure compliance with data governance and security policies.

• Support the development of a structured, standardized, and consolidated set of services that optimally support business processes and applications
  

• Additional duties as assigned.
  

R equired Skills & Qualifications

• 4 + years of experience as a Salesforce Administrator, with Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder certifications

• Strong understanding of Salesforce platform capabilities and limitations

• Proficiency in Salesforce declarative tools (Flows, Reports, Dashboards)

• Excellent problem-solving, communication, and organizational skills

• Experience with data management, DemandTools and CRM best practices
  

Additional Helpful Skills

• Bachelor’s Degree in Information Systems , Computer Science, Business, or a related field; Equivalent experience and certifications may be considered in lieu of a degree

• AppExchange governance and third-party integrations

• Programming/scripting experience

• Experience with firewall configurations, routers, and managed switches