Sales Operations Associate Manager

Skill required: Sales Support - Sales Enablement
Qualifications:Any Graduation
What would you do
1. Continuous Improvement & Innovation:Develop and lead the implementation of Lean Six Sigma methodologies to streamline processes, eliminate waste, and enhance quality.Establish a maturity framework for operational excellence, driving standardization and improvement across GBS.Identify and execute opportunities for innovation within processes and operations to increase value and efficiency.2. Automation & Technology Ownership:Oversee the integration of advanced automation tools and technologies to optimize workflows and reduce manual effort.Collaborate with IT and other stakeholders to manage technology ownership and ensure seamless implementation.Drive the realization of automation benefits by aligning initiatives with business goals.3. Process Management & Governance:Lead efforts to strengthen process management frameworks, ensuring end-to-end ownership and accountability.Develop and maintain risk and controls frameworks to mitigate operational risks and ensure compliance.Establish governance models and reporting mechanisms to track progress and impact.4. Cross-Functional Collaboration:Work closely with Service Management, Program Management Office, and Center Leadership teams to align operational goals with broader GBS objectives.Provide leadership and guidance in fostering collaboration and knowledge sharing across functions and geographies. Serve as a key point of contact for operational excellence initiatives across the organization.5. Outcome Delivery:Ensure delivery of measurable outcomes, including improved quality, efficiency, and customer satisfaction.Drive transparency in service delivery through robust governance and reporting mechanisms.

What are we looking for-Candidate should have overall experience 10+ years with 5+ years of experience in operational excellence, process improvement. Preferably in a GBS or a BPO organization-Working with "C" level of the organisation.-Proven track record of leading large-scale process improvement and automation initiatives in a global, matrixed environment.-Experience in managing risk and controls frameworks and driving operational compliance.-Deep expertise in Lean Six Sigma methodologies and operational excellence principles.-Strong understanding of automation technologies and tools, with the ability to drive technology-driven process improvements.-Excellent leadership and collaboration skills, with the ability to influence cross-functional teams and stakeholders.-Analytical mindset with strong problem-solving capabilities and attention to detail.-Outstanding communication and presentation skills, with the ability to clearly articulate complex concepts to diverse audiences.Domain skills:-Sales Operations, Sales Enablement, Partner operations, Partner Enablement-Good understanding of Go To Market models - Integration of Marketing & Sales operations.- Ability to manage multiple stakeholders- Problem-solving skills- Commitment to quality- Negotiation skills- Thought Leadership- Good working knowledge in High Tech industryDomain skills:Pricing & Rebate management, Order Management, Incentives, Rebates, Warranty services, Logistics and returns management
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation