Sales Officer (Bakery)

Role:

The Bakery Sales Officer is responsible for assisting customers, promoting bakery products, managing sales transactions, maintaining product displays, and ensuring excellent customer service to maximize sales and customer satisfaction.

Key Responsibilities:

1. Sales & Customer Service

• Greet and assist customers in selecting bakery products.
• Provide product recommendations based on customer preferences.
• Upsell and cross-sell bakery items to increase sales.
• Handle customer inquiries, complaints, and special requests.
• Process cash/card payments accurately and issue receipts.

2. Product Knowledge & Promotion

• Stay informed about bakery products, including ingredients and allergens.
• Promote new, seasonal, and discounted bakery items.
• Educate customers about product shelf life and storage tips.

3. Stock & Display Management

• Ensure bakery shelves and displays are well-stocked and visually appealing.
• Rotate stock using FIFO (First In, First Out) to maintain product freshness.
• Assist in receiving and arranging bakery deliveries.

4. Hygiene & Compliance

• Follow food safety and hygiene standards while handling products.
• Maintain cleanliness of the sales counter and display area.
• Adhere to company policies and health regulations.

Knowledge Required

• Understanding of bakery products, ingredients, and allergens.
• Customer service best practices.
• Sales and marketing principles (upselling, promotions).
• Food safety & hygiene regulations.
• Basic understanding of store inventory management