Sales Manager

About Urban Company:

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting, delivered in the comfort of their homes at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience.

About Native:-

Native is the hardware division of Urban Company. Urban Company is the world?s largest home services platform, serving India, UAE, and Singapore. We deliver an unparalleled range of services including beauty services & treatments, appliance repairs, massages, home repairs, and cleaning. At Native, we design and build high-performance products for Indian homes. From scratch, and in-house by sweating the details in-and-out.

In just over a year, we've redefined the

RO purifiers:

1. Filters that last 2 years (a first in India)

2. Zero service calls for 24 months -

3. Unmatched design, fit, and

Smart door lock:

1. Camera that lets you see who's at the door before you open (from anywhere)

2. Truly remote unlock that works from anywhere

3. Exceptional, trend-setting design

At Urban Company and Native, we understand how to build services and products that people love and feel magical! Native is not just another hardware company. Native is your opportunity to build a new kind of brand for India that's obsessed with customer delight.

About the role:-

We are seeking a highly motivated and experienced Sales Manager specializing in B2C and Retail Sales to lead the growth of our smart lock / digital lock product line.

Key Responsibilities:-

Sales Strategy & Planning

• Develop and execute a robust sales plan for B2C and retail channels to meet or exceed revenue and volume targets.
• Identify growth opportunities (new markets, new retail partnerships, new consumer segments).
• Forecast sales and prepare budgets, ensuring alignment with company objectives.

Retail / Channel Management

• Build and manage relationships with retail partners, showrooms, distributors, dealers.
• Negotiate terms, margins, placements, in-store displays, promotional support.
• Ensure optimal product placement, stock levels, visual merchandising, and brand visibility in retail outlets.

Customer Acquisition & Experience

• Lead from the front: engage with end customers when necessary (in stores, at demos) to understand their needs and objections.
• Oversee customer feedback channels and ensure customer satisfaction and brand reputation in retail environments.
• Work to reduce returns, complaints, and issues post-sale.

Budget & Cost Management

• Manage cost of sales, promotional budgets, incentives etc., ensuring profitability.
• Optimize trade spends and in-store marketing investments