0.0 years

0 Lacs

gurgaon, haryana, india

On-site

We are looking for a Customer Care Executive in our voice/chat process (handle customer calls) who will be the liaison between our company and its current and potential customers. The successful candidate should be able to handle customer calls/chats effectively and solve customer queries/complaints, keeping customer satisfaction at the core of every decision and behavior. Responsibilities Handle customer chats initiated through Sales IQ queries/complaints. Understand the customer's problem and solve the grievance or escalate as per SOP. Build sustainable relationships and engage customers by going the extra mile. Keep an outside-in mindset and empathize with the customer while providing a s...

Posted 2 weeks ago

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Zoho Developer A&A Associate Llc

1.0 - 4.0 years

0 - 1 Lacs

kochi, dubai

Work from Office

Oversee the implementation, customization, and daily management of Zoho applications, with a focus on Zoho CRM, Zoho Books, Analytics, SalesIQ, and Desk. Manage the full project and software development lifecyclecovering requirement gathering, system design, user testing, training support, rollout, and ongoing assistance. Analyze business needs and internal processes to tailor and configure Zoho modules accordingly; coordinate with the Zoho support team to resolve technical issues. Collaborate with in-house developers to address challenges in lead capture from web forms to CRM, using third-party APIs or custom coding as needed; handle troubleshooting of day-to-day CRM functions including lea...

Posted 3 months ago

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