Roles & Responsibilities: · Attend calls to provide information related to insurance policies and informing about any modifications in the policy to prospective as well as current clients. · Solicit sale of additional or new products and services. · Examine whether the necessary changes were made in so as to resolve the customer’s problems. · Cancel accounts and inform customers about claim investigation results. · Keep the customers well-informed and satisfied every time. · Maintain strong customer relationships. · Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed. · Send mails, newsletters, and other correspondence forms to customers. · Protect the company reputation. · Offer price quote information to prospective clients. · Qualifications · Multi-tasking · Pacify difficult customers and handle their problems · Have effective verbal and non-verbal communication skills · Willingness to provide assistance · Approachable · Basic typing skills · Basic computer skills · Able to work in flexible work timings · Sound judgment skills with good listening abilities · Able to cope with a fast-paced work environment · Resolve problem efficiently after critically analyzing situations Qualification & Experience: · Excellent communication and interpersonal skills. · Accuracy and attention to detail · Good command of English. · Basic computer knowledge is necessary. · Ability to communicate, present and influence effectively. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Health insurance Schedule: Day shift Ability to commute/relocate: Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred)

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