Sales Excellence CRM Lead

We are looking for a highly motivated and tech-savvy CRM MIS Manager with a focus on managing sales data. Your primary responsibility will be to oversee and optimize the sales data flow, performance reporting, and provide insights that enhance the sales process. You should have strong expertise in Ms Access, Power BI, Power Apps, and data analytics. In this role, you will collaborate with the sales team and cross-functional teams to develop sales reports, dashboards, and drive automation to streamline sales operations and enhance decision-making for the leadership team. As a CRM Lead, you will act as the Single Point of Contact (SPOC) for business teams and technical/IT team to ensure that the system aligns with business needs and delivers value. You will collect input from various business units to define CRM functional requirements and translate business processes into functional requirements for the implementation team. Additionally, you will perform CRM business process analysis, process mapping, and support data migration efforts by extracting and preparing the required data. Providing training, documentation, and guidance to end users will also be part of your responsibilities. Post implementation, you will handle CRM system administration tasks like User Management, Workflow modifications, Dashboard management, etc. It will be your responsibility to manage licenses efficiently and engage with CRM providers for technical escalations. You will also maintain CRM User documentation including Business Processes, User manuals, Training kits, and Administration manuals. Ensuring compliance with data governance standards and best practices for data security and privacy will be crucial. Driving CRM adoption by providing regular refresher training, maintaining a knowledgebase for resolving common issues, and identifying and maintaining CRM enhancement logs based on feedback from users and evolving business needs are also part of the role. Location: Noida, Uttar Pradesh, India,